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Escalation Engineer Jobs

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Sr. Support Escalation Engineer (Tier 2)

RedSeal Systems

Job Description See escalated customer support cases through to completion. Review network device config files, server logs, and RedSeal source code (Java, XML) to find root causes of customer issues. Communicate requests for product code fixes to developers. Maintain ongoing

2/1/2015  Sunnyvale, CA  Save This Job

Senior Linux Kernel File System Escalation Engineer #082614-01

Vormetric

We are looking for a candidate who will contribute and influence the design of new features in Linux as well as involving with customer facing issues, root causing and resolving them in a time critical manner. The ideal candidate will keep abreast of features being rolled out in

1/20/2015  San Jose, CA  Save This Job

Senior Escalation Engineer

Nimbus Data Systems

Responsibilities: Interface with customers over the phone or email representing customer support. Proactive management of cases escalated to Level 3 of support. Maintain accurate documentation using support cases in CRM, defects, knowledge bases. Creating defects

1/4/2015  South San Francisco, CA  Save This Job

Sales Engineer - Pittsburgh

Bit9

Seeking a Sales Engineer with significant roots in the technology space coupled with recent sales experience. The Sales Engineer is the liaison between the Field SE Org and other Bit9 departments, ensuring prompt resolution to interdepartmental need

2/27/2015  Pittsburgh, PA  Save This Job

Sales Engineer - New York

Bit9

The Sales Engineer is the primary technical resource for a regional territory. This person will play the role of technical advisor and product evangelist. The SE is responsible for building technical understanding and credibility during the sale pro

2/27/2015  New York, NY  Save This Job

Sales Engineer - Philadelphia

Bit9

Seeking a Sales Engineer with significant roots in the technology space coupled with recent sales experience. The Sales Engineer is the liaison between the Field SE Org and other Bit9 departments, ensuring prompt resolution to interdepartmental need

2/27/2015  Philadelphia, PA  Save This Job

Systems Engineer - Philadelphia, PA

Silver Peak Systems

The Systems Engineer (SE) position at Silver Peak is responsible for overcoming and removing all technical barriers in the sales process. In this position you will work with a regional account manager to develop new business working directly with customer

1/17/2015  Philadelphia, PA  Save This Job

Senior Technical Support Engineer

Silver Peak Systems

Senior Technical Support Engineer will be responsible for helping customers diagnose and resolve complex technical issues. The Technical Support Engineer will work closely with the SilverPeak Engineering team troubleshooting complex networking issues.

1/17/2015  Santa Clara, CA  Save This Job

NOC ENGINEER

RigNet

Effective Date: February 24, 2014 Department: Operations Location: Houston, Lafayette or New Orleans DESCRIPTION: Primary responsibility of the NOC Engineering Team is to ensure the continued Integrity, Stability and Security of the customer network. The NOC Engineering Team

2/2/2015  Houston, TX  Save This Job

Systems Engineer

Peak 10

Peak 10 provides IT infrastructure solutions that ensure the 24/7/365 availability and security of our customers? critical data and applications. Customer-centric and cost-competitive, Peak 10 IT infrastructure solutions are designed to scale and adapt to customers? changing

2/1/2015  Charlotte, NC  Save This Job

NOC Engineer Level 1

All Covered

Phoenix, Arizona Job Description All Covered, a division of Konica Minolta Business Solutions, is currently seeking a Network Operations Center (NOC) Level 1 Engineer. This position will be a nights/weekend shift. Job Summary: The Network Operations Center Level 1 Engineer (L1)

2/5/2015  Phoenix, AZ  Save This Job

Field Development Engineer

Imperva Inc.

R&D Redwood City, CA, United States Field Development Engineer (Redwood Shores, CA) The Field Development Engineer works within the Research and Development Department, whose efforts are focused primarily on fixing bugs and operability problems with our existing data

2/5/2015  Redwood City, CA  Save This Job

NOC Engineer Level 1

All Covered

Job Description All Covered, a division of Konica Minolta Business Solutions, is currently seeking a Network Operations Center (NOC) Level 1 Engineer. This position will be a nights/weekend shift. Job Summary: The Network Operations Center Level 1 Engineer (L1) position is an

2/5/2015  Phoenix, AZ  Save This Job

Systems Engineer

Peak 10

Peak 10 provides IT infrastructure solutions that ensure the 24/7/365 availability and security of our customers? critical data and applications. Customer-centric and cost-competitive, Peak 10 IT infrastructure solutions are designed to scale and adapt to customers? changing

2/1/2015  Charlotte, NC  Save This Job

Sr. Customer Success Engineer (003241)

Cleversafe

Job Number:003241 Job Title:Sr. Customer Success Engineer Number of Openings:1 Job Type (Employment Type):Direct Hire Country:United States State/Province:Illinois City:Chicago Job Schedule:Full Time Level of Education:Four-Year Degree Years of Experience:7 Position

2/13/2015  Chicago, IL  Save This Job

Sr. Technical Support Engineer

Astute, Inc.

Job Description This role is the opportunity to diagnose and reproduce the more difficult escalated issues that are reported to the Customer Support team. Primary responsibilities include communicating with customers via telephone, written correspondence, through on-line

2/1/2015  Columbus, OH  Save This Job

Technical Support Engineer 1 (JOB #632)

Tripwire

Job Summary Tier Level 1 Support Engineers are responsible for initial response to all customers inquires via portal, email and telephone. In addition, they manage the Customer Support Lab environments and perform customer advocacy follow-up and communication activities. Tier

1/18/2015  Portland, OR  Save This Job

Senior Technical Support Engineer

Ruckus Wireless

Company Overview Ruckus Wireless is a pioneer in the wireless infrastructure market, enabling carriers and enterprises to stay ahead of the exploding demand for high-bandwidth applications and services. The Ruckus Smart Wi-Fi technology redefines what?s possible in wireless

12/30/2014  Sunnyvale, CA  Save This Job

Smart Grid Engineer - Hawaii

Silver Spring Networks

Tracking Code 1923 Job Description Silver Spring Networks is seeking highly motivated individuals to join our team as Smart Grid Engineers. In this role, you will be working directly with customers to operate SSN applications as an integrated resource on the utility operations

3/3/2015  Honolulu, HI  Save This Job

Senior Software Engineer (.Net)

Connecture

City: / State: ALL LOCATIONS Company Overview Connecture is the leading provider of Web-based information systems used to create health insurance marketplaces and exchanges. Its industry-proven solutions enable consumers,

2/4/2015  Brookfield, WI  Save This Job