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Escalation Engineer Jobs

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Senior Escalation Engineer

Nimbus Data Systems

Responsibilities: Interface with customers over the phone or email representing customer support. Proactive management of cases escalated to Level 3 of support. Maintain accurate documentation using support cases in CRM, defects, knowledge bases. Creating defects

3/24/2014  South San Francisco, CA  Save This Job

Sr Systems Engineer- Field Support

All Covered

Job Description Role Summary: The objective of the Systems Engineer (SE) is to provide superb customer service reflecting the client-centric and quality focused mission of All Covered through the direct provision of remote and on-site support to our clients.. The Systems Engineer

2/18/2014  New York, NY  Save This Job

Backline Technical Support Engineer, Cloud Services (Office365)

Centrify

Centrify is currently seeking a Backline Technical Support Engineer for its cloud-based services for extending the reach of Active Directory to mobile and the cloud providing a single sign-on experience leveraging existing infrastructure and skillsets. Cloud and mobile

3/21/2014  Santa Clara, CA  Save This Job

NOC ENGINEER

RigNet

DESCRIPTION: Primary responsibility of the NOC Engineering Team is to ensure the continued Integrity, Stability and Security of the customer network. The NOC Engineering Team is a level 3 escalation resource within the NOC. The NOC Engineer is also the primary interface with the

4/14/2014  Houston, TX  Save This Job

NOC Level 3 Engineer

All Covered

Job Description All Covered, a division of Konica Minolta Business Solutions, is currently seeking a Network Operations Center (NOC) Level 3 Engineer. Job Summary: The Network Operations Center Level 3 Engineer (L3) is to provide excellent customer service and technical support

2/18/2014  Phoenix, AZ  Save This Job

NOC Level 1 Engineer

All Covered

Job Description All Covered, a division of Konica Minolta Business Solutions, is currently seeking a Network Operations Center (NOC) Level 1 Engineer. Job Summary: The Network Operations Center Level 1 Engineer (L1) position is an entry-level technical position into All Covered

3/20/2014  Phoenix, AZ  Save This Job

Sr. Technical Support Engineer

Astute, Inc.

Job Description This role is the opportunity to diagnose and reproduce the more difficult escalated issues that are reported to the Customer Support team. Primary responsibilities include communicating with customers via telephone, written correspondence, through on-line

3/15/2014  Columbus, OH  Save This Job

NOC Level 1 Engineer

All Covered

Job Description All Covered, a division of Konica Minolta Business Solutions, is currently seeking a Network Operations Center (NOC) Level 1 Engineer. Job Summary: The Network Operations Center Level 1 Engineer (L1) position is an entry-level technical position into All Covered

2/18/2014  Doral, FL  Save This Job

Technical Assistance Engineer

Peak 10

Peak 10 provides reliable, tailored cloud computing, data center and other information technology (IT) infrastructure solutions and managed services. Customer-centric, responsive and cost-effective, Peak 10 solutions are designed to scale and adapt to customers? changing business

4/9/2014  Nashville, TN  Save This Job

Technical Assistance Engineer

Peak 10

Peak 10 provides reliable, tailored cloud computing, data center and other information technology (IT) infrastructure solutions and managed services. Customer-centric, responsive and cost-effective, Peak 10 solutions are designed to scale and adapt to customers? changing business

4/9/2014  Tampa, FL  Save This Job

Technical Assistance Engineer

Peak 10

Peak 10 provides reliable, tailored cloud computing, data center and other information technology (IT) infrastructure solutions and managed services. Customer-centric, responsive and cost-effective, Peak 10 solutions are designed to scale and adapt to customers? changing business

3/10/2014  Atlanta, GA  Save This Job

Technical Assistance Engineer

Peak 10

Peak 10 provides reliable, tailored cloud computing, data center and other information technology (IT) infrastructure solutions and managed services. Customer-centric, responsive and cost-effective, Peak 10 solutions are designed to scale and adapt to customers? changing business

3/10/2014  Cincinnati, OH  Save This Job

Network Engineer

Cardiocore Lab

The Network Engineer is responsible for providing a hosting solution for Cardiocore?s production clinical data management systems. The Network Engineer provides design, specification and implementation of server, database and networking systems to proactively meet Cardiocore?s

3/18/2014  Rockville, MD  Save This Job

Dev Ops Engineer

Zilliant

SaaS – 1st level support / 365*24 availability, monthly data loads, consistent configurations, SQL / MSTR Managed Services (MngSvc) – 1st level of support / offline data refreshes, no application , consistent ETL configurations, SQL ,Tableau

4/16/2014  Austin, TX  Save This Job

IPTV/RF Video Technical Support Engineer

GetWellNetwork

Tracking Code 212-621 Job Description GetWellNetwork, Inc. provides patient engagement solutions that help health care providers engage, educate and empower patients along the care continuum. Our patient-centered platform, delivered across multiple technology platforms including

4/17/2014  Bethesda, MD  Save This Job

Senior Product Support Engineer

Imperva Inc.

Senior Product Support Engineer ? Imperva, Inc Imperva, the leader in Data Security, is looking for a Senior Product Support Engineer to join the Global Customer and Product Support Team, to be located at our corporate HQ in Redwood Shores, CA. Imperva, pioneering the third

3/19/2014  Dallas, TX  Save This Job

Technical Support Engineer

New Brand Analytics

Reports to: Support and Implementation Manager Location: Corporate Offices ? Washington, DC The Position: The Technical Support Engineer is responsible for troubleshooting all technical issues reported by the Client related to performance, data quality, product function, data

3/9/2014  Washington, DC  Save This Job

Customer Support Engineer

Ayasdi

The Ayasdi Support team is looking for a highly motivated Technical Support Engineer to join our Support team. The ideal applicant will be self-directed, well organized, articulate, and a team player. The Technical Support Engineer will work closely with our Enterprise customers

3/4/2014  Menlo Park, CA  Save This Job

Product Quality Engineer

Jawbone

JOB SUMMARY Product Quality Engineer Jawbone seeks an individual with the skills to own and drive superior quality of Jawbone products. In this Sunnyvale, CA based position, you will have overall responsibility for developing and implementing quality systems for the Jawbone

3/24/2014  Sunnyvale, CA  Save This Job

Customer Support Engineer, Tier 2/3

Volicon

Customer Support Engineer is a key technical contributor who will be the first point of contact for customers and be responsible for providing phone support, upgrades and system configuration for Volicon products. This position will also involve testing of customer configurations

3/23/2014  Burlington, MA  Save This Job