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Escalation Engineer Jobs

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Escalation Engineer

Aerohive

ID 2015-1824 Job Location US-CA-Sunnyvale Category Engineering Type Regular Full-Time More information about this job: Overview: Aerohive Networks (HIVE) is the pioneer in controller-less Wi-Fi and cloud-enabled enterprise networking. Our solutions enable enterprises to

5/7/2015  Sunnyvale, CA  Save This Job

Senior Escalation Engineer

Nimbus Data Systems

Responsibilities: Interface with customers over the phone or email representing customer support. Proactive management of cases escalated to Level 3 of support. Maintain accurate documentation using support cases in CRM, defects, knowledge bases. Creating defects

4/20/2015  South San Francisco, CA  Save This Job

Senior Linux Kernel File System Escalation Engineer #082614-01

Vormetric

We are looking for a candidate who will contribute and influence the design of new features in Linux as well as involving with customer facing issues, root causing and resolving them in a time critical manner. The ideal candidate will keep abreast of features being rolled out in

3/31/2015  San Jose, CA  Save This Job

Senior Technical Support Engineer (Santa Clara)

Silver Peak Systems

Silver Peak is looking for an early morning-shift Senior Technical Support Engineer based out of the Santa Clara, CA office.The Senior Technical Support Engineer will be responsible for helping customers diagnose and resolve complex technical issues. The

5/5/2015  Santa Clara, CA  Save This Job

Technical Support Engineer-Cloud Services

Systech

Tracking Code 46-099 Job Description SUMMARY: The Technical Support Cloud Engineer ? Tier 3 is the final escalation point within the Customer Care & Technical Support Organization. Technical issues that cannot be resolved by levels 1 & 2 support staff are escalated to Technical

4/29/2015  Cranbury, NJ  Save This Job

Systems Engineer Level 2

All Covered

Phoenix, Arizona Job Description All Covered, a division of Konica Minolta Business Solutions, is currently seeking a Network Operations Center (NOC) Level 2 Engineer. Job Summary: The Network Operations Center Level 2 Engineer (L2) position is a mid-level technical position into

4/20/2015  Phoenix, AZ  Save This Job

Client & Patient Support Engineer

GetWellNetwork

Tracking Code 310-621 Job Description GetWellNetwork, Inc. provides patient engagement solutions that help health care providers engage, educate and empower patients along the care continuum. Our patient-centered platform, delivered across multiple technology platforms including

5/13/2015  Bethesda, MD  Save This Job

NOC L1 Engineer

All Covered

Phoenix, Arizona Job Description All Covered, a division of Konica Minolta Business Solutions, is currently seeking a Network Operations Center (NOC) Level 1 Engineer. This position will be a nights/weekend shift. Job Summary: The Network Operations Center Level 1 Engineer (L1)

4/20/2015  Phoenix, AZ  Save This Job

Systems Engineer

Peak 10

Peak 10 provides IT infrastructure solutions that ensure the 24/7/365 availability and security of our customers? critical data and applications. Customer-centric and cost-competitive, Peak 10 IT infrastructure solutions are designed to scale and adapt to customers? changing

4/13/2015  Charlotte, NC  Save This Job

Systems Engineer

Peak 10

Peak 10 provides IT infrastructure solutions that ensure the 24/7/365 availability and security of our customers? critical data and applications. Customer-centric and cost-competitive, Peak 10 IT infrastructure solutions are designed to scale and adapt to customers? changing

4/13/2015  Charlotte, NC  Save This Job

Technical Support Engineer 1- Vancouver, WA (JOB #654)

Tripwire

Job Summary Tier Level 1 Support Engineers are responsible for initial response to all customers inquires via portal, email and telephone. In addition, they manage the Customer Support Lab environments and perform customer advocacy follow-up and communication activities. Tier

4/29/2015  Vancouver, WA  Save This Job

Technical Support Engineer

Systech

Tracking Code 45-099 Job Description SUMMARY: The Technical Support Engineer ? Tier 2 (TSE ? L2) has sufficient product knowledge and experience to resolve general inquires and the majority of technical support issues received from customers, field support and internal & external

4/29/2015  Cranbury, NJ  Save This Job

Sr. Technical Support Engineer

Astute, Inc.

Job Description This role is the opportunity to diagnose and reproduce the more difficult escalated issues that are reported to the Customer Support team. Primary responsibilities include communicating with customers via telephone, written correspondence, through on-line

4/14/2015  Columbus, OH  Save This Job

TECHNICAL SERVICES ENGINEER, DIAGNOSTICS & DEFECT RESOLUTION

MongoDB

New York City Austin Palo Alto The Diagnostics & Defect Resolution Engineer (DDRE) is a senior-level role within our world class Technical Services organization. The DDRE applies deep technical expertise in several key subject areas, including diagnosing unexpected behavior in

4/12/2015  New York, NY  Save This Job

Technical Support Engineer 1 (JOB #632)

Tripwire

Job Summary Tier Level 1 Support Engineers are responsible for initial response to all customers inquires via portal, email and telephone. In addition, they manage the Customer Support Lab environments and perform customer advocacy follow-up and communication activities. Tier

3/30/2015  Portland, OR  Save This Job

Sr. Customer Success Engineer (003723)

Cleversafe

ob Number:003723 Job Title:Sr. Customer Success Engineer Number of Openings:1 Job Type (Employment Type):Direct Hire Country:United States State/Province:California City:San Francisco Job Schedule:Full Time Level of Education:Four-Year Degree Years of Experience:7 Position

3/28/2015  San Francisco, CA  Save This Job

Senior Technical Support Engineer

Zend Technologies

Zend is looking for an experienced Senior Technical Support Engineer to join the Americas Global Services team. The Sr. Technical Support Analyst is responsible for daily communication with Zend?s customers, strategic partners and field operation teams. The Sr. Analyst oversees

3/23/2015  Cupertino  Save This Job

QA Engineer

Centrify

Job Tracking ID: 512449-491914Job Location: Santa Clara , CAJob Level: AnyLevel of Education: AnyJob Type: Full-Time/RegularDate Updated: April 03, 2015Years of Experience: AnyStarting Date: ASAP «Back to job search Invite a friend: Print Job

4/21/2015  Santa Clara, CA  Save This Job

Smart Grid Engineer - Hawaii

Silver Spring Networks

Tracking Code 1923 Job Description Silver Spring Networks is seeking highly motivated individuals to join our team as Smart Grid Engineers. In this role, you will be working directly with customers to operate SSN applications as an integrated resource on the utility operations

4/14/2015  Honolulu, HI  Save This Job

Cloud Infrastructure Engineer

All Covered

Phoenix, Arizona Job Description Position Summary Reporting to the Director of Infrastructure, the Infrastructure Engineer is responsible for supporting the infrastructure systems and services that support the business and its clients. This includes servers, storage, network,

4/20/2015  Phoenix, AZ  Save This Job