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Escalation Engineer Jobs

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Escalation Engineer

SailThru

Client Services New York, NY, United States The Role The Escalation Engineer is a Senior position that requires advanced knowledge of the Sailthru product, backend, and Support/Engineering workflow. It requires the ability to prioritize urgent issues, clearly communicate and

12/2/2014  New York, NY  Save This Job

Sr. Support Escalation Engineer (Tier 2)

RedSeal Systems

Job Description See escalated customer support cases through to completion. Review network device config files, server logs, and RedSeal source code (Java, XML) to find root causes of customer issues. Communicate requests for product code fixes to developers. Maintain ongoing

11/23/2014  Sunnyvale, CA  Save This Job

QA Escalation Engineer

Aerohive

Overview: Aerohive Networks?the pioneer in controller-less Wi-Fi?reduces the cost and complexity of today's networks with cloud-enabled Wi-Fi and routing solutions for medium and large enterprise headquarters, branch offices and teleworkers. Aerohive?s award-winning cooperative

12/21/2014  Sunnyvale, CA  Save This Job

Senior Linux Kernel File System Escalation Engineer #082614-01

Vormetric

We are looking for a candidate who will contribute and influence the design of new features in Linux as well as involving with customer facing issues, root causing and resolving them in a time critical manner. The ideal candidate will keep abreast of features being rolled out in

12/13/2014  San Jose, CA  Save This Job

Senior Escalation Engineer

Nimbus Data Systems

Responsibilities: Interface with customers over the phone or email representing customer support. Proactive management of cases escalated to Level 3 of support. Maintain accurate documentation using support cases in CRM, defects, knowledge bases. Creating defects

11/29/2014  South San Francisco, CA  Save This Job

Sales Engineer - NC/TN remote

Bit9

Seeking a Sales Engineer with significant roots in the technology space coupled with recent sales experience. The Sales Engineer is the liaison between the Field SE Org and other Bit9 departments, ensuring prompt resolution to interdepartmental need

1/1/2015  Charlotte, NC  Save This Job

Sales Engineer - Pittsburgh

Bit9

Seeking a Sales Engineer with significant roots in the technology space coupled with recent sales experience. The Sales Engineer is the liaison between the Field SE Org and other Bit9 departments, ensuring prompt resolution to interdepartmental need

12/28/2014  Pittsburgh, PA  Save This Job

Sales Engineer - Philadelphia

Bit9

Seeking a Sales Engineer with significant roots in the technology space coupled with recent sales experience. The Sales Engineer is the liaison between the Field SE Org and other Bit9 departments, ensuring prompt resolution to interdepartmental need

12/28/2014  Philadelphia, PA  Save This Job

Sales Engineer - New York

Bit9

The Sales Engineer is the primary technical resource for a regional territory. This person will play the role of technical advisor and product evangelist. The SE is responsible for building technical understanding and credibility during the sale pro

12/28/2014  New York, NY  Save This Job

Data Performance Principal Engineer: (Waltham or Remote)

Bit9

We’re looking for a Data Performance Principal Engineer that is comfortable diving into the nuts and bolts of building a “big data” server application as well as applying data performance and optimization expertise to shape and drive the

12/28/2014  Washington, DC  Save This Job

Systems Engineer - Philadelphia, PA

Silver Peak Systems

The Systems Engineer (SE) position at Silver Peak is responsible for overcoming and removing all technical barriers in the sales process. In this position you will work with a regional account manager to develop new business working directly with customer

1/17/2015  Philadelphia, PA  Save This Job

Senior Technical Support Engineer

Silver Peak Systems

Senior Technical Support Engineer will be responsible for helping customers diagnose and resolve complex technical issues. The Technical Support Engineer will work closely with the SilverPeak Engineering team troubleshooting complex networking issues.

1/17/2015  Santa Clara, CA  Save This Job

Sales Engineer

Telnyx

Stage 5: Profitable 

Telnyx is revolutionizing the telecommunications industry and is looking for an experienced Rails engineer to help realize our product vision. You will be our “go-to” resource in shipping customer facing product.

1/15/2015  Chicago, IL  Save This Job

NOC ENGINEER

RigNet

Effective Date: February 24, 2014 Department: Operations Location: Houston, Lafayette or New Orleans DESCRIPTION: Primary responsibility of the NOC Engineering Team is to ensure the continued Integrity, Stability and Security of the customer network. The NOC Engineering Team

11/23/2014  Houston, TX  Save This Job

Systems Engineer

Peak 10

Peak 10 provides IT infrastructure solutions that ensure the 24/7/365 availability and security of our customers? critical data and applications. Customer-centric and cost-competitive, Peak 10 IT infrastructure solutions are designed to scale and adapt to customers? changing

12/18/2014  Charlotte, NC  Save This Job

Enterprise Support Engineer

Attachmate

Tracking Code 2014221 Job Description Enterprise Technical Support Engineer Location: Seattle, WA Customers spanning a wide range of global industries rely on Attachmate for mission-critical host access solutions and top-notch technical support. We are looking for a

1/2/2015  Seattle, WA  Save This Job

Service Delivery Engineer

Peak 10

Peak 10 provides IT infrastructure solutions that ensure the 24/7/365 availability and security of our customers? critical data and applications. Customer-centric and cost-competitive, Peak 10 IT infrastructure solutions are designed to scale and adapt to customers? changing

12/18/2014  Atlanta, GA  Save This Job

Systems Engineer

Peak 10

Peak 10 provides IT infrastructure solutions that ensure the 24/7/365 availability and security of our customers? critical data and applications. Customer-centric and cost-competitive, Peak 10 IT infrastructure solutions are designed to scale and adapt to customers? changing

12/18/2014  Charlotte, NC  Save This Job

Service Delivery Engineer (SDE)

Peak 10

Peak 10 provides IT infrastructure solutions that ensure the 24/7/365 availability and security of our customers? critical data and applications. Customer-centric and cost-competitive, Peak 10 IT infrastructure solutions are designed to scale and adapt to customers? changing

12/18/2014  Richmond, VA  Save This Job

Technical Support Engineer 1 (JOB #627)

Tripwire

Job Summary Tier Level 1 Support Engineers are responsible for initial response to all customers inquires via portal, email and telephone. In addition, they manage the Customer Support Lab environments and perform customer advocacy follow-up and communication activities. Tier

1/9/2015  Portland  Save This Job