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Escalation Engineer Jobs

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Escalation Engineer

Aerohive

ID 2015-1824 Job Location US-CA-Sunnyvale Category Engineering Type Regular Full-Time More information about this job: Overview: Aerohive Networks (HIVE) is the pioneer in controller-less Wi-Fi and cloud-enabled enterprise networking. Our solutions enable enterprises to

5/13/2015  Sunnyvale, CA  Save This Job

Senior Escalation Engineer

Nimbus Data Systems

Responsibilities: Interface with customers over the phone or email representing customer support. Proactive management of cases escalated to Level 3 of support. Maintain accurate documentation using support cases in CRM, defects, knowledge bases. Creating defects

5/26/2015  South San Francisco, CA  Save This Job

Senior Linux Kernel File System Escalation Engineer #082614-01

Vormetric

We are looking for a candidate who will contribute and influence the design of new features in Linux as well as involving with customer facing issues, root causing and resolving them in a time critical manner. The ideal candidate will keep abreast of features being rolled out in

5/9/2015  San Jose, CA  Save This Job

Sales Engineer

Bit9

The Sales Engineer is the primary pre-sales technical resource for a regional territory and is responsible for building technical understanding and credibility during the sales process. As a key part to field sales success, this person will act as t

6/12/2015  Waltham, MA  Save This Job

Network Engineer

HubSpot

HubSpot is looking to add a Network Engineer to our growing IT team. As a Network Engineer at HubSpot, you will provide leadership in network design, deployment, maintenance, and 24x7 operational support. A successful candidate will be able to multitask i

5/23/2015  Cambridge, MA  Save This Job

Software Engineer - Application Support

AppFolio

Are you passionate about building leading edge software Do you love using new and emerging technologies, collaborating with your team, and seeing your hard work used by thousands of happy businesses AppFolio is hiring a Software Engineer to wo

6/2/2015  Santa Barbara, CA  Save This Job

System Engineer, Service Providers - Denver, Atlanta or New Jersey

Silver Peak Systems

The System Engineer (SE) for Service Provider position is responsible for working with the VP of Service Provider Sales to grow the carrier and service provider business at Silver Peak. In this position the SE is responsible for architecting Silver P

6/11/2015  Denver, CO  Save This Job

Systems Engineer - New York City

Silver Peak Systems

The Systems Engineer (SE) position at Silver Peak is responsible for overcoming and removing all technical barriers in the sales process. In this position you will work with a regional account manager to develop new business working directly with customer

6/4/2015  New York, NY  Save This Job

Systems Engineer - Houston

Silver Peak Systems

The Systems Engineer (SE) position at Silver Peak is responsible for overcoming and removing all technical barriers in the sales process. In this position you will work with a regional account manager to develop new business working directly with customer

6/3/2015  Houston, TX  Save This Job

Senior Technical Support Engineer (Santa Clara)

Silver Peak Systems

Silver Peak is looking for a Senior Technical Support Engineer based out of the Santa Clara, CA office.The Senior Technical Support Engineer will be responsible for helping customers diagnose and resolve complex technical issues. The Senior Technical Supp

5/29/2015  Santa Clara, CA  Save This Job

Systems Engineer (Kansas City or St. Louis)

Silver Peak Systems

The Systems Engineer (SE) position at Silver Peak is responsible for overcoming and removing all technical barriers in the sales process. In this position you will work with a regional account manager to develop new business working directly with customer

5/23/2015  St. Louis, MO  Save This Job

Senior Customer Support Engineer Tier-2

RedSeal Systems

Job Description: Performance Objectives See escalated customer support cases through to completion Review network device config files, server logs, and RedSeal source code (JAVA, XML) code to find root causes of customer issues Communicate requests for product code fixes to

6/18/2015  Sunnyvale, CA  Save This Job

Technical Support Engineer-Cloud Services

Systech

Tracking Code 46-099 Job Description SUMMARY: The Technical Support Cloud Engineer ? Tier 3 is the final escalation point within the Customer Care & Technical Support Organization. Technical issues that cannot be resolved by levels 1 & 2 support staff are escalated to Technical

5/6/2015  Cranbury, NJ  Save This Job

Service Delivery Engineer (SDE)

Peak 10

Peak 10 provides IT infrastructure solutions that ensure the 24/7/365 availability and security of our customers? critical data and applications. Customer-centric and cost-competitive, Peak 10 IT infrastructure solutions are designed to scale and adapt to customers? changing

6/18/2015  Alpharetta, GA  Save This Job

Systems Engineer

Peak 10

Peak 10 provides IT infrastructure solutions that ensure the 24/7/365 availability and security of our customers? critical data and applications. Customer-centric and cost-competitive, Peak 10 IT infrastructure solutions are designed to scale and adapt to customers? changing

5/19/2015  Charlotte, NC  Save This Job

Technical Services Engineer, DDR

MongoDB

The Diagnostics & Defect Resolution Engineer (DDRE) is a senior-level role within our world class Technical Services organization. The DDRE applies deep technical expertise in several key subject areas, including diagnosing unexpected behavior in complex distributed systems,

6/17/2015  Austin, TX  Save This Job

Technical Support Engineer

Systech

Tracking Code 49-099 Job Description SUMMARY: The Technical Support Engineer ? Tier 2 (TSE ? L2) has sufficient product knowledge and experience to resolve general inquires and the majority of technical support issues received from customers, field support and internal & external

6/5/2015  Princeton, NJ  Save This Job

Sr. Technical Support Engineer

Astute, Inc.

Job Description This role is the opportunity to diagnose and reproduce the more difficult escalated issues that are reported to the Customer Support team. Primary responsibilities include communicating with customers via telephone, written correspondence, through on-line

5/20/2015  Columbus, OH  Save This Job

Technical Support Engineer

Systech

Tracking Code 45-099 Job Description SUMMARY: The Technical Support Engineer ? Tier 2 (TSE ? L2) has sufficient product knowledge and experience to resolve general inquires and the majority of technical support issues received from customers, field support and internal & external

5/6/2015  Cranbury, NJ  Save This Job

Technical Support Engineer 1 (JOB #632)

Tripwire

Job Summary Tier Level 1 Support Engineers are responsible for initial response to all customers inquires via portal, email and telephone. In addition, they manage the Customer Support Lab environments and perform customer advocacy follow-up and communication activities. Tier

5/5/2015  Portland, OR  Save This Job