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Manager, Customer Contact Center Jobs

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North America Quality Assurance Manager, Customer Experience

airbnb

No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town. In essence, this role will help shape the

10/6/2014  Portland, OR  Save This Job

Manager, Customer Success

PaySimple, Inc.

Job Description: PaySimple is looking for a seasoned professional to manage the daily operations of our Customer Success team, with ultimate responsibility for both guiding our customers success and driving recurring revenue growth. PaySimple believes that we succeed when our

11/21/2014  Denver, CO  Save This Job

Senior Technical Account Manager

Transera Communications

Transera is seeking the expertise of an experienced Senior Technical Account Manager to join our team to manage existing strategic enterprise accounts. The selected candidate will be ultimately responsible and fully accountable for managing multiple large accounts effectively

9/21/2014  Sunnyvale, CA  Save This Job

Telephony/Workforce Manager

Prosper

Prosper is looking for a flexible and detail oriented individual with experience acquiring, configuring and routing/skilling a large number of TFNs across multiple lines of business (sales, service, investor, credit risk, etc.). The ideal candidate will have hands-on experience

10/31/2014  San Francisco, CA  Save This Job

Senior Client Results Manager

Arise

Overview: Arise Virtual Solutions is a work-at-home business process outsourcing company that uniquely blends crowdsourcing innovation, virtual technology and operational efficiencies to deliver better results. Recognized as a work-at-home call center pioneer, Arise has been

10/21/2014  Miramar, FL  Save This Job

Senior Manager, Marketing Communications

Transera Communications

The Senior Manager Marketing Communications will be the outbound voice of the Transera analytics-driven customer engagement product line for contact centers. This is an opportunity for the right person to define and create, from the ground up, the sales and marketing content,

9/21/2014  Sunnyvale, CA  Save This Job

Performance Compliance Lead (Call Center Leadership)

Arise

pportunity Details: Overview: Arise Virtual Solutions is a work-at-home business process outsourcing company that uniquely blends crowdsourcing innovation, virtual technology and operational efficiencies to deliver better results. Recognized as a work-at-home call center

10/21/2014  Miramar, FL  Save This Job

Customer Support Operations Manager

Vertafore, Inc.

Vertafore is seeking a strategic leader who thrives in a fast-paced, dynamic organization to manage our customer support operations team. The CS Operations Manager is a key leader; having a large impact in service level management, planning and implementing contact center

10/28/2014  Bothell, WA  Save This Job

Interactive Patient Care Manager

GetWellNetwork

Tracking Code 269-621 Job Description GetWellNetwork, Inc. provides patient engagement solutions that help health care providers engage, educate and empower patients along the care continuum. Our patient-centered platform, delivered across multiple technology platforms including

10/13/2014  San Diego, CA  Save This Job

KNOWLEDGE MANAGER

NetSpend

DESCRIPTION The primary responsibility of the Knowledge Manager position is to champion knowledge sharing within the Customer Service organization, so that the organization?s expertise, information and experience is shared between all internal partners to maximize productivity

11/20/2014  Austin, TX  Save This Job

SENIOR PRODUCT MARKETING MANAGER

Interactions

Interactions is changing the way leading companies communicate with their customers by transforming frustrating customer care experiences into productive conversations. We deliver conversational customer sales, service and support solutions based on our patented

11/13/2014  Franklin, MA  Save This Job

Analytics Platform Product Manager

CallMiner

Company Description CallMiner helps organizations gather key business intelligence and improve contact center performance by automating their ability to extract insights from every customer interaction. CallMiner?s market-leading cloud-based Voice of the Customer solution applies

10/5/2014  Waltham, MA  Save This Job

Analytics Platform Product Manager

CallMiner

Reports to: VP, Product Management Company Description CallMiner helps organizations gather key business intelligence and improve contact center performance by automating their ability to extract insights from every customer interaction. CallMiner?s market-leading cloud-based

10/5/2014  Fort Myers, FL  Save This Job

Sr Manager, Agent Program Launches

LiveOps

Responsibilities: Launch new programs that achieve 80% of performance, client satisfaction and revenue goal(s) at launch and 100% of goal(s) within 60-90 days after launch Single point of accountability to Client Services for all aspects of Community Operations and Development

10/28/2014  Dayton, OH  Save This Job

Quality Assurance Lead, Customer Experience

airbnb

No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town. In essence, this role will help lead the

10/6/2014  Portland, OR  Save This Job

Product Marketing Manager

Calabrio

The Product Marketing Manager role is responsible for developing and executing go-to market plans for Calabrio products and services. Reporting to the Vice President of Product Marketing, the Product Marketing Manager is responsible for the delivery of consistent messaging that

10/4/2014  Minneapolis, MN  Save This Job

Product Manager

Calabrio

POSITION SUMMARY Provide leadership and life-cycle management, marketing and development direction and performance management software product offerings in the Contact Center and Unified Communications markets. Be responsible for complete business case and management

10/4/2014  Minneapolis, MN  Save This Job

Maintenance Representative (Inbound Call Center)

AppFolio

The Maintenance Representative handles all types of property management calls from residential property tenants. In this office-based role, you will be part of our exceptional company culture and you will receive training for success. Our goal is to provide service that makes

11/7/2014  Dallas, TX  Save This Job

Maintenance Representative (Inbound Call Center)

AppFolio

The Maintenance Representative handles all types of property management calls from residential property tenants. In this office-based role, you will be part of our exceptional company culture and you will receive training for success. Our goal is to provide service that makes

11/7/2014  Santa Barbara, CA  Save This Job

Analytics Product Manager

Calabrio

POSITIONSUMMARY Provide leadership and life-cycle management, marketing and development direction of the analytics and performance management software product offerings in the Contact Center and Unified Communications markets. Be responsible for complete business case and

10/4/2014  Minneapolis, MN  Save This Job