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Manager, Customer Contact Center Jobs

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Contact Center Manager

AppFolio

The Contact Center Manager oversees daily operations of their team to ensure customer satisfaction and operational efficiencies are consistently met. The primary functions of this role are supervising overall call traffic and processing incoming calls. This is a hands-on

8/3/2014  Santa Barbara, CA  Save This Job

Manager, Customer Support

Vertafore, Inc.

The Customer Support Manager is responsible for a team of frontline contact center reps including coaching, executing quality programs and presenting scorecards. As a key member of our support project teams you will drive operational efficiency and key customer initiatives as

7/21/2014  Windsor, CT  Save This Job

Operations Manager - Fishers, IN

Newgistics

Overview: The Operations Manager is responsible for all day to day functions related to delivery and returns parcel processing. The Operations Manager will directly and indirectly manage an hourly workforce of 30 to 55+ employees with assistance from the supervisory staff

8/12/2014  Austin, TX  Save This Job

Account Manager

Spanlink Communications

Department: Sales Reports to: Executive Vice President, Worldwide Sales I. Position Spanlink has been designing, implementing and supporting mid-size and large-scale contact center and customer interaction solutions. Through our partnership with Cisco, we

7/7/2014  Minneapolis, MN  Save This Job

INSTRUCTIONAL DESIGNER AND COMMUNICATIONS MANAGER

NetSpend

DESCRIPTION The Instructional Design and Communications Manager will be responsible for the design, implementation, and maintenance of Netspend?s Customer Service training content. This position will create and roll out communications that support Netspend?s contact centers for

8/12/2014  Austin, TX  Save This Job

Product Marketing Manager Waltham

CallMiner

Reports to: VP, Marketing Location: Waltham, MA Position Summary CallMiner is seeking a product marketing manager to help support and enable our sales team. Contact Analytics (voice of customer analytics) or the analysis of both written and verbal conversations between

8/28/2014  Waltham, MA  Save This Job

Senior Technical Account Manager

Transera Communications

Transera is seeking the expertise of an experienced Senior Technical Account Manager to join our team to manage existing strategic enterprise accounts. The selected candidate will be ultimately responsible and fully accountable for managing multiple large accounts effectively

7/15/2014  Sunnyvale, CA  Save This Job

TECHNICAL SUPPORT VENDOR MANAGER

Belkin Corporation

What you?ll do As a Technical Support Vendor Manager, you will manage outsourced contact center operations, including inbound sales, social, chat, email and technical support calls. In this role, the manager will be responsible for leading multi-vendor performance, quality and

7/12/2014  Los Angeles, CA  Save This Job

Customer Experience Vendor Operations Manager

airbnb

No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town. This job is based in Portland. We are

8/28/2014  Portland, OR  Save This Job

Senior Client Results Manager

Arise

Overview: Arise Virtual Solutions is a work-at-home business process outsourcing company that uniquely blends crowdsourcing innovation, virtual technology and operational efficiencies to deliver better results. Recognized as a work-at-home call center pioneer, Arise has been

7/13/2014  Miramar, FL  Save This Job

Account Manager

Edupoint Educational Systems

Location:Mesa, AZ Department:Account Management Posted:06-27-2014 Location Name: Mesa, AZ Wage:Depends on Experience Position Type:Full time Shift:Standard Edupoint Educational Systems, voted in 2013 and 2014 as a "Top Companies to Work For" is currently seeking an Account

7/13/2014  Mesa, AZ  Save This Job

Senior Manager, Marketing Communications

Transera Communications

The Senior Manager Marketing Communications will be the outbound voice of the Transera analytics-driven customer engagement product line for contact centers. This is an opportunity for the right person to define and create, from the ground up, the sales and marketing content,

7/15/2014  Sunnyvale, CA  Save This Job

Performance Compliance Lead (Call Center Leadership)

Arise

pportunity Details: Overview: Arise Virtual Solutions is a work-at-home business process outsourcing company that uniquely blends crowdsourcing innovation, virtual technology and operational efficiencies to deliver better results. Recognized as a work-at-home call center

8/12/2014  Miramar, FL  Save This Job

Product Manager

CallMiner

Reports to: VP, Product Management Location: Fort Myers, FL (remote work considered) Position Summary Get out of the cold! Come work for a hot technology company in sunny Southwest Florida. CallMiner is seeking experienced product owners and product managers to help us

8/28/2014  Fort Myers, FL  Save This Job

Sales Operations Manager/Director

Empirix

Empirix is a fast growing, multi-national technology powerhouse providing state-of-the-art Service Quality Assurance solutions for comprehensive Customer Experience Management (CEM) and end-to-end communication analysis of Mobile Broadband and IP-based communications systems. The

7/7/2014  Billerica, MA  Save This Job

Product Marketing Manager

Calabrio

The Product Marketing Manager role is responsible for developing and executing go-to market plans for Calabrio products and services. Reporting to the Vice President of Product Marketing, the Product Marketing Manager is responsible for the delivery of consistent messaging that

8/27/2014  Minneapolis, MN  Save This Job

Product Manager

Calabrio

POSITION SUMMARY Provide leadership and life-cycle management, marketing and development direction and performance management software product offerings in the Contact Center and Unified Communications markets. Be responsible for complete business case and management

8/27/2014  Minneapolis, MN  Save This Job

Analytics Product Manager

Calabrio

POSITIONSUMMARY Provide leadership and life-cycle management, marketing and development direction of the analytics and performance management software product offerings in the Contact Center and Unified Communications markets. Be responsible for complete business case and

7/28/2014  Minneapolis, MN  Save This Job

Product Manager Waltham

CallMiner

Reports to: VP, Product Management Location: Waltham, MA Position Summary Join our Waltham, MA team or get out of the cold and join us in sunny Fort Myers, FL. CallMiner is seeking experienced product owners and product managers to help us continue to build and evolve our

8/28/2014  Waltham, MA  Save This Job

UX / UI Product Manager

CallMiner

Reports to: VP, Product Management Location: Fort Myers, FL (remote work considered) Position Summary Get out of the cold! Come work for a hot technology company in sunny Southwest Florida. CallMiner is looking for a seasoned Product Manager with deep user experience or UI

8/28/2014  Fort Myers, FL  Save This Job