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Manager, Customer Contact Center Jobs

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Contact Center Manager

AppFolio

The Contact Center Manager oversees daily operations of their team to ensure customer satisfaction and operational efficiencies are consistently met. The primary functions of this role are supervising overall call traffic and processing incoming calls. This is a hands-on

7/29/2014  Santa Barbara, CA  Save This Job

Manager, Customer Support

Vertafore, Inc.

The Customer Support Manager is responsible for a team of frontline contact center reps including coaching, executing quality programs and presenting scorecards. As a key member of our support project teams you will drive operational efficiency and key customer initiatives as

7/16/2014  Windsor, CT  Save This Job

Manager, Remote Support Center

All Covered

Job Description All Covered, a division of Konica Minolta Business Solutions is focused on enabling the success of small and medium-sized businesses through the effective use and management of technology. The company is the US industry leader in the provision of IT Services for

7/4/2014  Denver, CO  Save This Job

Manager, Remote Support Center

All Covered

Job Description All Covered, a division of Konica Minolta Business Solutions is focused on enabling the success of small and medium-sized businesses through the effective use and management of technology. The company is the US industry leader in the provision of IT Services for

7/4/2014  Phoenix, AZ  Save This Job

Operations Manager - Fishers, IN

Newgistics

Overview: The Operations Manager is responsible for all day to day functions related to delivery and returns parcel processing. The Operations Manager will directly and indirectly manage an hourly workforce of 30 to 55+ employees with assistance from the supervisory staff

7/24/2014  Austin, TX  Save This Job

Operations Manager - Fishers, IN

Newgistics

Overview: The Operations Manager is responsible for all day to day functions related to delivery and returns parcel processing. The Operations Manager will directly and indirectly manage an hourly workforce of 30 to 55+ employees with assistance from the supervisory staff

7/24/2014  Austin, TX  Save This Job

SENIOR PRODUCT MANAGER, TELEPHONY AND INFRASTRUCTURE INTEGRATIONS

Nexidia

JOB SUMMARY The Senior Product Manager has a key role in establishing Nexidia?s vision, strategy, and product roadmap for Nexidia?s Contact Center Speech Analytics solutions, especially with regard to integration of applications into a wide variety of telephony infrastructures

6/10/2014  Atlanta, GA  Save This Job

Account Manager

Spanlink Communications

Department: Sales Reports to: Executive Vice President, Worldwide Sales I. Position Spanlink has been designing, implementing and supporting mid-size and large-scale contact center and customer interaction solutions. Through our partnership with Cisco, we

6/1/2014  Minneapolis, MN  Save This Job

Senior Technical Account Manager

Transera Communications

Transera is seeking the expertise of an experienced Senior Technical Account Manager to join our team to manage existing strategic enterprise accounts. The selected candidate will be ultimately responsible and fully accountable for managing multiple large accounts effectively

6/9/2014  Sunnyvale, CA  Save This Job

Call Center Supervisor

HealthHelp, Inc.

Job Description Position Summary: Responsible for assisting with planning, directing and coordinating day-to-day activities of Contact Center. Job Responsibilities/Performance Competencies: Supervises a team of Customer Service Representatives and Team Leads. Responsible for

7/17/2014  East Greenbush, NY  Save This Job

TECHNICAL SUPPORT VENDOR MANAGER

Belkin Corporation

What you?ll do As a Technical Support Vendor Manager, you will manage outsourced contact center operations, including inbound sales, social, chat, email and technical support calls. In this role, the manager will be responsible for leading multi-vendor performance, quality and

7/3/2014  Los Angeles, CA  Save This Job

Senior Client Results Manager

Arise

Overview: Arise Virtual Solutions is a work-at-home business process outsourcing company that uniquely blends crowdsourcing innovation, virtual technology and operational efficiencies to deliver better results. Recognized as a work-at-home call center pioneer, Arise has been

7/7/2014  Miramar, FL  Save This Job

Account Manager

Edupoint Educational Systems

Location:Mesa, AZ Department:Account Management Posted:06-27-2014 Location Name: Mesa, AZ Wage:Depends on Experience Position Type:Full time Shift:Standard Edupoint Educational Systems, voted in 2013 and 2014 as a "Top Companies to Work For" is currently seeking an Account

7/4/2014  Mesa, AZ  Save This Job

Senior Call Center Supervisor

HealthHelp, Inc.

Job Description Major Repsonsibilities Supervises a team of Customer Service Representatives and Team Leads. Responsible for knowing the intricacies of all contracts and complying with contract standards. Coordinates customers? service needs within assigned team as required to

7/17/2014  Houston, TX  Save This Job

Senior Project Manager, Implementations

Arise

Opportunity Details: Overview: Arise Virtual Solutions is a work-at-home business process outsourcing company that uniquely blends crowdsourcing innovation, virtual technology and operational efficiencies to deliver better results. Recognized as a work-at-home call center

7/7/2014  Miramar, FL  Save This Job

Senior Manager, Marketing Communications

Transera Communications

The Senior Manager Marketing Communications will be the outbound voice of the Transera analytics-driven customer engagement product line for contact centers. This is an opportunity for the right person to define and create, from the ground up, the sales and marketing content,

6/9/2014  Sunnyvale, CA  Save This Job

Customer Service Trainer

Gemvara

The Role: Customer Service Trainer Reports to: Senior Manager, Jewelry Consultants Our Company: Gemvara?s mission is to revolutionize how fine jewelry is discovered, designed and crafted. We are disrupting a centuries old market with new approaches to production, technology

7/9/2014  Boston, MA  Save This Job

Sales Operations Manager/Director

Empirix

Empirix is a fast growing, multi-national technology powerhouse providing state-of-the-art Service Quality Assurance solutions for comprehensive Customer Experience Management (CEM) and end-to-end communication analysis of Mobile Broadband and IP-based communications systems. The

7/1/2014  Bedford, MA  Save This Job

Analytics Product Manager

Calabrio

POSITIONSUMMARY Provide leadership and life-cycle management, marketing and development direction of the analytics and performance management software product offerings in the Contact Center and Unified Communications markets. Be responsible for complete business case and

7/22/2014  Minneapolis, MN  Save This Job

Manager, Admissions Operations & Analytics

Arise

Overview: Founded in 1997, Arise Virtual Solutions Inc. is the world?s leading provider of virtual business process outsourcing and contact center services for brands seeking to improve business results through their sales and service channels. Headquartered in Miramar,

6/7/2014  Miramar, FL  Save This Job