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The Technical Support Manager (TS Manager) is responsible for worldwide as well as Technical Support Scientists and Technical Support Interns. In this role, the TS manager determines case entry and handling procedures, escalation path procedures, definitions and procedures for10/14/2014 North Billerica, MA Save This Job
Responsibilities: The role of the Technical Support Manager is to be the focal point for internal and external escalations regarding both systems-related and customer-reported issues. In that role, the TS Manager will coordinate and lead interdepartmental technical activities,10/6/2014 Campbell, CA Save This Job
As the Customer Care Manager, you will be responsible for overseeing Customer Care operations at Clarabridge. As the manager of a group of Customer Care Specialists, you will provide guidance on technical issues for your team, monitor key performance metrics, structure internal10/21/2014 Reston, VA Save This Job
Company Overview Ruckus Wireless is a pioneer in the wireless infrastructure market, enabling carriers and enterprises to stay ahead of the exploding demand for high-bandwidth applications and services. The Ruckus Smart Wi-Fi technology redefines what?s possible in wireless11/12/2014 Sunnyvale, CA Save This Job
AtTask, Inc., the leading provider of project and portfolio management software, has an opening for a Technical Support Representative. The position will primarily be responsible for resolving technical customer issues including: troubleshooting connectivity, application, and11/11/2014 Lehi, UT Save This Job
Job Location: Tucson, Arizona - No relocation assistance will be available for this position Essential Duties: Define, implement and manage complaint handling processes for intake, investigation and resolution of internal and external Customer complaints on instrument and10/30/2014 Tucson, AZ Save This Job
Reports To: Technical Support Manager JOB SUMMARY: Technical Support Engineer (TSE) supports our premium ultrasound products for our customers and field staff by providing technical assistance and operational guidance. Typically, this technical support role is10/21/2014 Mountain View, CA Save This Job
Description: Overview: xMatters, founded in 2000 as AlarmPoint Systems, is a leading provider of relevance engines. Our partners include BMC Software, HP, IBM and other leading ITSM/BSM companies. Our products are used by the Fortune 500 and we have developed a hard-earned10/19/2014 San Ramon, CA Save This Job
Tracking Code 1754 Job Description This position reports to the Manager of Customer Support. The Technical Support Engineer provides support services and incident management reporting via email, web and telephone to Silver Spring Networks? global utility customers.10/10/2014 Redwood City, CA Save This Job
Network and Technical Support Engineer Are you looking for an opportunity to accelerate your career and work with a team of friendly, creative people? Upland Software offers a collaborative work environment full of smart, positive, and passionate people who are respected for10/8/2014 Iselin, NJ Save This Job
Job ID 2014-2191 Location US-NC-Morrisville CA-AB Category Customer Support Type Regular Full-Time More information about this job: Overview: SciQuest is the largest publicly-held provider of Software-as-a-Service (SaaS) procure-to-pay technology. We?re on a Quest to develop10/22/2014 Morrisville, NC Save This Job
Diagnostics Sales and Technical Support Associate - Boston or St Louis US Ref: HD-107 Horizon Discovery, a leading provider of translational genomics research tools, is searching for a Sales and Technical Support Specialist to help develop its Diagnostics Customer Services11/20/2014 Boston, MA Save This Job
The Manager?s role is to provide day-to-day direction, leadership and technical expertise for the Windows and Unix Administrative and Support teams. This group is part of RSI?s Global Technical Operations group which is responsible for the operability of business critical9/30/2014 Providence, RI Save This Job
The Manager of Customer Support Services plays an integral role in how customers perceive their Convercent experience and how enjoyable their product and service interactions are throughout their engagement. The Manager of Customer Support Services is responsible for delighting10/7/2014 Denver, CO Save This Job
Location: San Francisco, CA About us: Twilio is migrating the communications industry from its 150-year-old legacy in hardware to its future in software. With our cloud communications platform, we fundamentally change how businesses build solutions for their communications9/28/2014 San Francisco, CA Save This Job
Bit9+Carbon Black creates industry-leading enterprise security software that protects the world’s intellectual property from the hackers who want to steal it. As Escalation and Maintenance Engineering Manager, you will lead the team of engineers who11/12/2014 Waltham, MA Save This Job
The Technical Services Consultant is to act either as the single point of contact for small-to-medium service engagements or part of an implementation team under the direction of a PM for large service engagements. The TSC will provide Carbon B10/31/2014 Austin, TX Save This Job
The Technical Services Consultant is to act either as the single point of contact for small-to-medium service engagements or part of an implementation team under the direction of a PM for large service engagements. The TSC will provide Carbon B10/31/2014 Research Triangle Park, NC Save This Job
The Technical Services Consultant will provide Bit9 customers with technical and best practice guidance, hands-on configuration, implementation support, product mentoring, and in the case of other service engagements, project management support. Bit9 impl10/28/2014 Dallas, TX Save This Job
The technical product manager will be responsible for defining and for assuring the implementation of the technical strategy of Carbon Black by being exceedingly customer centric, gathering, defining and prioritizing product and customer requirements, sup11/4/2014 Waltham, MA Save This Job