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Product Support Engineer-Tier 2 Jobs

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Senior Customer Support Engineer Tier-2

RedSeal Systems

Job Description: Performance Objectives See escalated customer support cases through to completion Review network device config files, server logs, and RedSeal source code (JAVA, XML) code to find root causes of customer issues Communicate requests for product code fixes to

6/18/2015  Sunnyvale, CA  Save This Job

Product Support Engineer 2

Ellie Mae

Location:CA-Pleasanton Job Code:893 Description Title: Product Support Engineer II Location: HQ Ellie Mae (NYSE:ELLI) is a leading provider of enterprise on-demand solutions, including an online network, software and services for the residential mortgage industry. Ellie Mae is

6/4/2015  Pleasanton, CA  Save This Job

Technical Support Engineer

Systech

Tracking Code 49-099 Job Description SUMMARY: The Technical Support Engineer ? Tier 2 (TSE ? L2) has sufficient product knowledge and experience to resolve general inquires and the majority of technical support issues received from customers, field support and internal & external

6/5/2015  Princeton, NJ  Save This Job

Technical Support Engineer

Systech

Tracking Code 45-099 Job Description SUMMARY: The Technical Support Engineer ? Tier 2 (TSE ? L2) has sufficient product knowledge and experience to resolve general inquires and the majority of technical support issues received from customers, field support and internal & external

5/6/2015  Cranbury, NJ  Save This Job

Technical Support Engineer 1 (JOB #632)

Tripwire

Job Summary Tier Level 1 Support Engineers are responsible for initial response to all customers inquires via portal, email and telephone. In addition, they manage the Customer Support Lab environments and perform customer advocacy follow-up and communication activities. Tier

5/5/2015  Portland, OR  Save This Job

TIER 2 TECHNICAL SUPPORT ENGINEER

Allegiance

Position Summary: The Tier 2 Technical Support Engineer will work as the second layer of technical support between Tier 1 Support and engineering/development teams. The Tier 2 representative will be highly skilled in troubleshooting, identifying root cause, and resolving issues

4/18/2015  South Jordan, UT  Save This Job

Technical Support Engineer-Cloud Services

Systech

Tracking Code 46-099 Job Description SUMMARY: The Technical Support Cloud Engineer ? Tier 3 is the final escalation point within the Customer Care & Technical Support Organization. Technical issues that cannot be resolved by levels 1 & 2 support staff are escalated to Technical

5/6/2015  Cranbury, NJ  Save This Job

Senior Support Engineer

Imperva Inc.

Imperva, the leading cyber-security provider for business, is growing to meet the demands for our products. This growth has caused a need for a Senior Support Engineerin our Incapsula team located in Redwood Shores. Incapsula (www.incapsula.com) is award-winning in Cloud-Based

6/30/2015  Redwood City, CA  Save This Job

Sr Technical Support Engineer

PHT

Senior Technical Support Engineer This is a Tier 2/Tier 3 hybrid Technical Support role that is responsible for performing detailed analysis and investigation into incidents for device (phone and tablet) and web applications that are deployed globally for clinical research data

5/11/2015  Boston, MA  Save This Job

Support Engineer

Netronome

Netronome is seeking a Support Engineer in the Cranberry Twp., PA office. The Support Engineer will be responsible for providing third tier customer support, troubleshooting and providing solutions for the front line support folks; Working with developers to identify and resolve

5/25/2015  Pittsburgh, PA  Save This Job

Senior Support Engineer

MarketLive

MarketLive is a leading eCommerce software and service provider for mid to upper tier retailers. We are seeking a Senior Support Engineer with 4-6 years of experience to join our team in supporting live eCommerce Web sites running the MarketLive platform. Essential Functions,

5/12/2015  Petaluma, CA  Save This Job

Technical Support Engineer

Sumo Logic

at Sumo Logic (View all jobs) Redwood City, CA Are you looking to join one of Silicon Valley?s hottest startups, with top-tier VC funding and all-star engineering, product, and sales teams? We are Sumo Logic and we are building the Next Generation Log Management and Analytics

6/22/2015  Redwood City, CA  Save This Job

Support Engineer (2)

Skytap

Skytap delivers the world?s most advanced environments for software development, testing and training in the cloud. We are in an especially exciting phase as a tech company emerging from startup, with more than 1100% growth in revenue (#105 on Deloitte?s Fast 500) over the last 3

5/10/2015  Seattle, WA  Save This Job

DevOps Engineer - Production Support

FirstBest Systems, Inc.

Location: Bedford, MA Description: As a member of the SaaS Operations Team at FirstBest, the Production Support Engineer will work closely with your team, R&D Engineers, and our Professional Services team to diagnose and resolve technical issues for your customers. You will

5/18/2015  Bedford, MA  Save This Job

Remote Operations Engineer (JOB #702)

Tripwire

The Tripwire Remote Operations Engineer is responsible for maintaining the customer?s Tripwire environment while responding and working closely with customers to resolve technical issues, produce reporting that provides value to the customer organization, and ensure a high level

5/5/2015  Portland, OR  Save This Job

Software Engineer

AppDynamics

Engineering San Francisco, CA, United States EMPLOYER: AppDynamics, Inc. POSITION OFFERED: Software Engineer LOCATION: San Francisco, California MULTIPLE POSITIONS JOB DUTIES: Design and develop multi-tier, multi-threaded distributed software that manages application

6/4/2015  San Francisco, CA  Save This Job

Customer Operations Engineer

MegaPath

Job ID 2015-2918 Location Western Seattle WA Posted Date 6/2/2015 Alternate Job Location(s) .. Overview: MegaPath is a leading cloud communications company that empowers businesses to easily and securely communicate between their headquarters, employees and business partners.

6/3/2015  Seattle, WA  Save This Job

Software Engineer (C#/.NET/Windows)

AppDynamics

Engineering San Francisco, CA, United States About Us At AppDynamics, our Application Intelligence Platform helps today's software-defined businesses proactively monitor, manage and optimize the most complex software environments. All in real time, and all in production. With

5/5/2015  San Francisco, CA  Save This Job

Principal Software Engineer (C#/.NET/Windows)

AppDynamics

Engineering San Francisco, CA, United States About Us At AppDynamics, our Application Intelligence Platform helps today's software-defined businesses proactively monitor, manage and optimize the most complex software environments. All in real time, and all in production.

5/5/2015  San Francisco, CA  Save This Job

Systems Engineer, Contact Center Systems

airbnb

Portland, United States San Francisco, United States Why is Systems Engineering for Contact Center important at Airbnb? In 2014 Airbnb created 3 global contact center hubs for North America, EMEA, and APAC that provide critical 7x24x365 customer service in 10 languages around

4/12/2015  Portland, OR  Save This Job