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Responsibilities: Interface with customers over the phone or email representing customer support. Proactive management of cases escalated to Level 3 of support. Maintain accurate documentation using support cases in CRM, defects, knowledge bases. Creating defects5/26/2015 South San Francisco, CA Save This Job
Job Description The Senior Software Engineer works closely with other members of the Connecture development team to deliver high quality web-based sales support solutions for the health insurance industry. The Senior Software Engineer?s primary responsibility is for5/30/2015 Atlanta, GA Save This Job
Job Description The Senior Software Engineer works closely with other members of the Connecture development team to deliver high quality web-based sales support solutions for the health insurance industry. The Software Engineer?s primary responsibility is for presentation-tier5/30/2015 Farmington, CT Save This Job
Engineering - San Diego, CA - Full Time A Senior Software Engineer at Verimatrix participates in the creation of a large product suite that enables content protection and security for video delivered via satellite, cable, or the Internet. The software engineer collaborates with7/1/2015 San Diego, CA Save This Job
Do you want to help define the next generation of customer experience? Reshape how consumers interact and engage with businesses? Define new products at the intersection of big data and natural user interfaces (speech, touch, and gesture)? From prediction and engagement through6/10/2015 Campbell, CA Save This Job
Tracking Code 1975 Job Description Come join us and change the world?s relationship with energy, forever. Be a part of a passionate, collaborative and innovative culture at Silver Spring. We create technology platforms that empower networks to perform brilliantly. Connecting5/19/2015 Redwood City, CA Save This Job
We are looking for a candidate who will contribute and influence the design of new features in Linux as well as involving with customer facing issues, root causing and resolving them in a time critical manner. The ideal candidate will keep abreast of features being rolled out in5/9/2015 San Jose, CA Save This Job
Silver Peak is looking for a Senior Technical Support Engineer based out of the Santa Clara, CA office.The Senior Technical Support Engineer will be responsible for helping customers diagnose and resolve complex technical issues. The Senior Technical Supp5/29/2015 Santa Clara, CA Save This Job
Job Description The Software Engineer works closely with other members of the Connecture development team to deliver high quality web-based sales support solutions for the health insurance industry. The Software Engineer?s primary responsibility is for presentation-tier and5/30/2015 Atlanta, GA Save This Job
Why Our Company Catbird brings the excitement of the start-up, a fun and collaborative work environment, with a culture focused on innovation and excellence. The company's products are cutting edge, loved by our customers who see the impact of better security and the direct5/9/2015 Scotts Valley, CA Save This Job
Job Description: Performance Objectives See escalated customer support cases through to completion Review network device config files, server logs, and RedSeal source code (JAVA, XML) code to find root causes of customer issues Communicate requests for product code fixes to6/18/2015 Sunnyvale, CA Save This Job
We are looking for the best and brightest to join of our dynamic team. Due to increased demand for our Web Application Firewall product, we need experienced engineers who understand the big picture when it comes to linux system administration, web server technology, and network5/31/2015 Houston, TX Save This Job
Zend is looking for an experienced Senior Technical Support Engineer to join the Americas Global Services team. The Sr. Technical Support Analyst is responsible for daily communication with Zend?s customers, strategic partners and field operation teams. The Sr. Analyst oversees6/2/2015 Cupertino, CA Save This Job
Peak 10 provides IT infrastructure solutions that ensure the 24/7/365 availability and security of our customers? critical data and applications. Customer-centric and cost-competitive, Peak 10 IT infrastructure solutions are designed to scale and adapt to customers? changing5/19/2015 Charlotte, NC Save This Job
The Diagnostics & Defect Resolution Engineer (DDRE) is a senior-level role within our world class Technical Services organization. The DDRE applies deep technical expertise in several key subject areas, including diagnosing unexpected behavior in complex distributed systems,6/17/2015 Austin, TX Save This Job
Menlo Park, Ca. Senior Technical Support Engineer. Menlo Park, Ca. Responsibilities Respond to customer issues as per the SLA guidelines Work cross functionally with engineering, sales and other groups Case Management and customer communication on a continual6/2/2015 Menlo Park, CA Save This Job
Denver, Colorado Senior Technical Support Engineer. Denver, Colorado area. (Longmont) Responsibilities Respond to customer issues as per the SLA guidelines Work cross functionally with engineering, sales and other groups Case Management and customer communication on a6/2/2015 Denver, CO Save This Job
Designated Support Engineer, Customer/Product Support Team -- Imperva, Inc. Imperva Inc., the leader in Data Security, is looking for a Designated Support Engineer (DSE) who is a leader --- someone who thrives in a fast paced, high energy environment, who have a passion for5/31/2015 Irving, TX Save This Job
As an Infrastructure Engineer in Hosting Services, you will be responsible for maintaining and supporting highly available systems in a 24/7 data center environment. You will work with fast-paced, skilled team of engineers and developers across multiple high-profile projects. You5/3/2015 Atlanta, GA Save This Job
Overview Senior level technical leader accountable for live services, SLA/SLM reporting, customer advocacy, operations support systems and processes of the Global Operations organization. Sets direction for the maintenance and support of all local Operational support systems and5/13/2015 Dallas, TX Save This Job