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Senior Escalation Engineer Jobs

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Senior Escalation Engineer

Nimbus Data Systems

Responsibilities: Interface with customers over the phone or email representing customer support. Proactive management of cases escalated to Level 3 of support. Maintain accurate documentation using support cases in CRM, defects, knowledge bases. Creating defects

5/26/2015  South San Francisco, CA  Save This Job

Senior Software Engineer (.Net)

Connecture

Job Description The Senior Software Engineer works closely with other members of the Connecture development team to deliver high quality web-based sales support solutions for the health insurance industry. The Senior Software Engineer?s primary responsibility is for

5/30/2015  Atlanta, GA  Save This Job

Senior Software Engineer (.Net)

Connecture

Job Description The Senior Software Engineer works closely with other members of the Connecture development team to deliver high quality web-based sales support solutions for the health insurance industry. The Software Engineer?s primary responsibility is for presentation-tier

5/30/2015  Farmington, CT  Save This Job

Senior Software Engineer - Cloud

Verimatrix

Engineering - San Diego, CA - Full Time A Senior Software Engineer at Verimatrix participates in the creation of a large product suite that enables content protection and security for video delivered via satellite, cable, or the Internet. The software engineer collaborates with

7/1/2015  San Diego, CA  Save This Job

Senior Software Engineer - Prediction Platform - Speech

24/7 Customer

Do you want to help define the next generation of customer experience? Reshape how consumers interact and engage with businesses? Define new products at the intersection of big data and natural user interfaces (speech, touch, and gesture)? From prediction and engagement through

6/10/2015  Campbell, CA  Save This Job

Senior System Engineer, Network Operations

Silver Spring Networks

Tracking Code 1975 Job Description Come join us and change the world?s relationship with energy, forever. Be a part of a passionate, collaborative and innovative culture at Silver Spring. We create technology platforms that empower networks to perform brilliantly. Connecting

5/19/2015  Redwood City, CA  Save This Job

Senior Linux Kernel File System Escalation Engineer #082614-01

Vormetric

We are looking for a candidate who will contribute and influence the design of new features in Linux as well as involving with customer facing issues, root causing and resolving them in a time critical manner. The ideal candidate will keep abreast of features being rolled out in

5/9/2015  San Jose, CA  Save This Job

Senior Technical Support Engineer (Santa Clara)

Silver Peak Systems

Silver Peak is looking for a Senior Technical Support Engineer based out of the Santa Clara, CA office.The Senior Technical Support Engineer will be responsible for helping customers diagnose and resolve complex technical issues. The Senior Technical Supp

5/29/2015  Santa Clara, CA  Save This Job

Software Engineer (.Net)

Connecture

Job Description The Software Engineer works closely with other members of the Connecture development team to deliver high quality web-based sales support solutions for the health insurance industry. The Software Engineer?s primary responsibility is for presentation-tier and

5/30/2015  Atlanta, GA  Save This Job

Senior Software Escalations Engineer

Catbird Networks

Why Our Company Catbird brings the excitement of the start-up, a fun and collaborative work environment, with a culture focused on innovation and excellence. The company's products are cutting edge, loved by our customers who see the impact of better security and the direct

5/9/2015  Scotts Valley, CA  Save This Job

Senior Customer Support Engineer Tier-2

RedSeal Systems

Job Description: Performance Objectives See escalated customer support cases through to completion Review network device config files, server logs, and RedSeal source code (JAVA, XML) code to find root causes of customer issues Communicate requests for product code fixes to

6/18/2015  Sunnyvale, CA  Save This Job

Linux Systems Engineer

Alert Logic

We are looking for the best and brightest to join of our dynamic team. Due to increased demand for our Web Application Firewall product, we need experienced engineers who understand the big picture when it comes to linux system administration, web server technology, and network

5/31/2015  Houston, TX  Save This Job

Senior Technical Support Engineer

Zend Technologies

Zend is looking for an experienced Senior Technical Support Engineer to join the Americas Global Services team. The Sr. Technical Support Analyst is responsible for daily communication with Zend?s customers, strategic partners and field operation teams. The Sr. Analyst oversees

6/2/2015  Cupertino, CA  Save This Job

Systems Engineer

Peak 10

Peak 10 provides IT infrastructure solutions that ensure the 24/7/365 availability and security of our customers? critical data and applications. Customer-centric and cost-competitive, Peak 10 IT infrastructure solutions are designed to scale and adapt to customers? changing

5/19/2015  Charlotte, NC  Save This Job

Technical Services Engineer, DDR

MongoDB

The Diagnostics & Defect Resolution Engineer (DDRE) is a senior-level role within our world class Technical Services organization. The DDRE applies deep technical expertise in several key subject areas, including diagnosing unexpected behavior in complex distributed systems,

6/17/2015  Austin, TX  Save This Job

Senior Technical Support Engineer

Delphix

Menlo Park, Ca. Senior Technical Support Engineer. Menlo Park, Ca. Responsibilities Respond to customer issues as per the SLA guidelines Work cross functionally with engineering, sales and other groups Case Management and customer communication on a continual

6/2/2015  Menlo Park, CA  Save This Job

Senior Technical Support Engineer

Delphix

Denver, Colorado Senior Technical Support Engineer. Denver, Colorado area. (Longmont) Responsibilities Respond to customer issues as per the SLA guidelines Work cross functionally with engineering, sales and other groups Case Management and customer communication on a

6/2/2015  Denver, CO  Save This Job

Designated Support Engineer, Customer/Product Support Team

Imperva Inc.

Designated Support Engineer, Customer/Product Support Team -- Imperva, Inc. Imperva Inc., the leader in Data Security, is looking for a Designated Support Engineer (DSE) who is a leader --- someone who thrives in a fast paced, high energy environment, who have a passion for

5/31/2015  Irving, TX  Save This Job

Infrastructure Engineer

Vertafore, Inc.

As an Infrastructure Engineer in Hosting Services, you will be responsible for maintaining and supporting highly available systems in a 24/7 data center environment. You will work with fast-paced, skilled team of engineers and developers across multiple high-profile projects. You

5/3/2015  Atlanta, GA  Save This Job

Lead Systems Engineer - Linux

Synchronoss Technologies, Inc.

Overview Senior level technical leader accountable for live services, SLA/SLM reporting, customer advocacy, operations support systems and processes of the Global Operations organization. Sets direction for the maintenance and support of all local Operational support systems and

5/13/2015  Dallas, TX  Save This Job