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JOB DESCRIPTION The role of Global Service Delivery (GSD) Workforce Management Analyst is to improve workforce management effectiveness by scheduling and forecasting within the MSI service centers for call center and non-phone back-office associates. Successful candidates will6/4/2015 Irving, TX Save This Job
DESCRIPTION The Operations Support Analyst assists with the management of Customer Service Operations by monitoring performance trending, identifying changes in customer call behavior, making adjustments to call delivery plans and maintaining web based call routing plans and6/1/2015 Austin, TX Save This Job