(13R-018) NOC ENGINEER RigNet
THIS JOB HAS EXPIRED Department: NOC
Reports To: NOC Infrastructure Manager
Location: NOC Fannin Office Houston, TX
Purpose of Job:
Primary responsibility of the NOC Engineering Team is to ensure the continued Integrity, Stability and Security of the customer network. The NOC Engineering Team is a level 3 escalation resource within the NOC. The NOC Engineer is also the primary interface with the Regional Area Engineering Teams, helping to facilitate a fluid transfer of information for service restoration.
Essential Job Functions and Performance Standards:
Processes & Procedures
To ensure maximum possible service availability and performance of the RigNet network.
Perform active third level troubleshooting escalation incidents.
Assist with proactive monitoring of all NMS systems for new unreported outages.
Maintain integrity and functionality of various systems utilized but the NOC.
Maintain updates of assigned trouble tickets on active problems.
Ensure escalation and notification procedures and processes are followed via RigNet standards.
Exercise judgment within defined procedures to achieve timely resolution while maintaining customer satisfaction.
Provide direction and guidance to customers and technicians during the trouble-shooting process.
Ensure documentation of work and processes performed in the trouble ticket.
To assist in the Incident/Change Management processes to insure proper notification to all customers is communicated per NOC policy.
Responsible for the technical coaching and mentoring the shift teams concerning the day to day duties.
Key member of the training team for the rest of the NOC.
Support NOC operations as needed to meet overall department objectives
Other duties as determined by management
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is moderate. This job requires working in a business office with computers, printers, and light traffic.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
B.S. Degree or equivalent in industry experience.
At least 7 years? experience troubleshooting and maintaining service provider networks.
Strong knowledge and proven hardware experience: Cisco routers & switches, Cisco ASA Security Appliances, Cisco Unified Call Manager, iDirect satellite communications equipment, Comtech satellite communications equipment.
Strong knowledge in service provider technologies: Advanced routing protocols (MPLS, EIGRP, OSPF), Asymmetric SCPC satellite communications networks, TDMA satellite communications networks.
Strong communications skills, written and verbal. It is imperative this candidate communicate in a concise and effective manner.
Resourceful. This candidate must always ?think on their feet? and use any and all resources available to find a solution to a problem.
Strong knowledge and proven troubleshooting experience: OSI model, satellite communications theory of operation.
Must be able to effectively direct personnel in emergency situations
Health, Safety and Quality:
RigNet expects all its employees to follow procedures and take an interest in continuously improving the quality of each individual job and the overall service provided by RigNet through the quality program, Process Assurance for Competitive Excellence (PACE).
As a minimum the employee must:
Take precaution in order to prevent harm to themselves
Consider the potential for harm to others or the environment that may be caused by their acts or omissions
Work in accordance with information and training provided
Refrain from intentionally misusing or recklessly interfering with anything that has been provided for Health, Safety and Environmental reasons
Report any hazardous defects in equipment and workplace, or shortcomings in the existing controls, to a responsible person without delay
Not undertake any task for which authorization and / or training has not been given
Follow relevant quality procedures
Working conditions are normal for an office environment. Work may require occasional overnight travel and weekend and/or evening work.
Squat or Kneel
Description: This position requires a moderate amount of stamina with the ability to perform the above essential job functions and within timetables. Some overtime work may be required.
Lifting: The employee must be able to lift up to 5 lbs. frequently and up to 15 lbs. occasionally for short durations.
Carrying: The employee must be able to carry up to 5 lbs. frequently and up to 15 lobs occasionally for short distances.
Pushing/Pulling: The employee must be able to push/pull up to 5 lbs. frequently and up to 15 lbs. occasionally usually from desk level to floor or floor to desk level.
Other Physical Requirements: Upper extremity usage, motor coordination, range of motion, vision, hearing and balance should be in a range to safely preclude the harm or injury to the employee in this position or the harm or injury to other employees.
Environmental Considerations: The employee will in most cases work in a central air-conditioned building; however, may be exposed to dust, fumes or gases and to changes of weather when exposed to outdoors at job sites or other locations.
Professional and ethical behavior
Must manage time efficiently and effectively
Based on Experience
Ability to work overtime when needed.
The job duties listed in this job description may not be inclusive of all requirements of this position. Other duties may be assigned by your supervisor and/or manager.
The above statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as exhaustive list of all job duties, responsibilities and requirements.
||1880 South Dairy Ashford |
Houston, TX 77077
THIS JOB HAS EXPIRED