(14R-093) VIDEO ENGINEER RigNet
Reports To: Director, Global Engineering
Location: Houston, Texas
The video engineer will work to solidify the video solution offerings. He/she will support our efforts to standardize products and provide escalation support to the regional and operations teams. Additionally, the engineer will support new vendor feature and product testing.
PRIMARY DUTIES AND RESPONSIBILITIES:
Manage, configure, and troubleshoot problems with Cisco/ Tandberg codecs
The ability to manage video calls including initiating and stopping calls utilizing TMS software
The ability to push upgrades or remotely manage devices utilizing Cisco TMS
Strong customer service skills including, interfacing with C level executives and technology stakeholders.
Enforce customer security policy via network configuration on video MCUs, endpoints, routers, switches.
Ability to configure and troubleshoot Cisco IP Video Phones
Analyze and formulate a plan to improve current VTC infrastructure.
Education, Knowledge, Skills, and Abilities:
Bachelor?s Degree or Technical Equivalent
5+ years of experience in the Video/ Telepresence Industry
5+ years of experience working with Cisco (Tandberg) video infrastructure and endpoints
Experience managing global VTC infrastructure.
Experience with IPTV and Camera utilizing Encoding and Streaming technology.
Knowledge of Telecom Technologies H323, SIP, ISDN, H264, G711, G729.
Knowledge of Networking Technologies (IP, MPLS, Routing/Switching, VPN, IPSec, Ethernet)
Cisco Unified Communication Manager is a Plus
Cisco Unified Presence is a Plus
Microsoft Lync Video is a plus
CCNA Certification is a plus.
Optimistic attitude; Self-motivated
Professional and ethical behavior
Effective Problem solver ; Good listener
Must manage time efficiently and effectively
Comfortable with working in a group and autonomously.
Comfortable with working in a global context and between time zones
Good written and verbal communication skills
Flexible in working hours and locations
Experience in managing technical projects
Based on Experience
The job duties listed in this job description may not be inclusive of all requirements of this position. Other duties may be assigned by your supervisor and/or manager.
The above statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as exhaustive list of all job duties, responsibilities and requirements.
||1880 South Dairy Ashford |
Houston, TX 77077