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*Senior Technical Support Engineer Netcordia
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*Senior Technical Support Engineer
Technical Support | Santa Clara, CA, United States
Job title â€" Senior Technical Support Engineer
Job duties - Troubleshoot configuration issues, defects, network problems, and identify workarounds for defects, specifically for Customers/Partners/Resellers. Identify/determine common troubleshooting use cases and produce related knowledge base articles for Customer/Partner/Reseller self-service. Recommend configuration and networking changes to ensure successful deployment of Infoblox Products in Customer production environments. Work with core IP services, Lab automation and configuring devices in Support Lab. Define and document product feature requests on behalf of Customers/Partners/Resellers. Assist Customers/Partners/Resellers with pre-Sales configuration questions and product evaluations. Create detailed defect reports including reproduction steps and work with Engineering/QA to define workarounds and fixes for Customers/Resellers/Partners.
Education - Master's in Computer Science, Computer Engineering, Computer Systems Engineering, or closely-related (or foreign equivalent).
Experience - 2 years of experience in information technology, software engineering, or related.
Special Requirements - Programming (C/C++, Sell, Perl, JavaScript, and HTML). TCP/IP Inter Networking and troubleshooting tools. Background in Operating Systems with Linux and Windows. Background with DNS/DHCP and understanding of other networking protocols, such as HTTP and SMTP. Network Monitoring protocols, such as SNMP. Knowledge of networking equipment, such as Cisco and HP. Background in analyzing log files and core files.
Location â€" Santa Clara, CA
How to apply â€" By mail to Job #IN-1301, att'n LennieChu, Infoblox Inc., 4750 Patrick Henry Drive, Santa Clara, CA95054.
| Location: | Santa Clara, CA United States |
|---|
THIS JOB HAS EXPIRED
Netcordia
Netcordia delivers a network management system that is easy to use, produces useful information everyday, and provides a system-level view of the network.Investors: Novak Biddle Venture Partners, Trinity Ventures
All Jobs: at Netcordia
| Web Site: | www.netcordia.com |
|---|---|
| Headquarters: | 2431 Solomons Island Road Suite 302 Annapolis, MD 21401 United States |
| 2004 | |
| Industry: | Software |
| Netcordia is a leading provider of network automation software to the worlds most complex and mission-critical networks. Its award-winning NetMRI Network Change and Configuration Management (NCCM) solution continuously audits multi-vendor infrastructures, identifies anomalies early, speeds resolution, and automates network changes. Netcordia helps more than 250 leading organizations in healthcare, manufacturing, financial services, academic, service and government stretch IT budgets, improve overall performance, meet corporate policy and comply with stringent regulations. |
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