#US008 Oracle Customer Success Manager Panaya Inc.
"one of the 10 most promising companies in Israel" (Globes)... "2010 Cool Vendor" (Gartner Group)... "2009 Top 100 Global Tech Startups Winner" (Red Herring), "2011 Top 100 European Tech Startups Winner" (Red Herring).
Panaya's Software-as-a-Service solutions enable companies to save up to 80% of their IT applications lifecycle costs and minimize the risks associated with system changes. Utilizing cloud-based simulation to analyze the impact of pending changes, Panaya's software provides a complete solution for managing these changes, explaining how to fix the anticipated issues, fixing most of them automatically, suggesting the most efficient test plan, and calculating required project budget and resources.
Panaya is successfully selling its SAAS solution to major-league, multi-industry customers around the globe.
Do you have a proven track record in the world of Oracle EBS Consulting? Are you a seasoned project manager in the enterprise software industry? Would you like exposure to the new world of cloud based solutions while working with the largest enterprises in the world? Do you want to make a difference as part of a young and rapidly growing company? If you have answered yes to all of these questions, your future is with Panaya!
Panaya is seeking an experienced Customer Success Manager (CSM). In this role, you will be responsible for ensuring the success of Panaya's customers. As a trusted advisor and coach for a portfolio of customers, the CSM is responsible for driving customer adoption by providing governance advice, methodology recommendations and best practices.
In this role, you will be working in tandem with the regional sales executive, adding value throughout the customer life-cycle, act as a professional authority and the go-to person for any questions related to Panaya's Oracle EBS offering.
As the customers trusted advisor, provide best practices, coaching and education to IT directors and project managers to ensure smooth onboarding and adoption of Panaya's solutions
Build value-based relationships with customers
Transparently report and track customers through the RED ? Green adoption process
Ensure a revenue stream from Panaya's existing install-base
Provide accurate and timely feedback for measuring, tracking and driving high service levels and product improvements.
4-6 years of experience in the world of Oracle EBS, working with enterprise size customers as a technical account manager, project manager or Sr. consultant
Ability to handle high-pace customer engagement activities, and management of multiple customer accounts
Demonstrated understanding of software development and testing processes
Customer service and technical support abilities, strong analytical and problem-solving skills, with ability to multi-task, strong attention to detail and self-motivation.
Bachelor's Degree in Computer Science, Information Systems or related fields.
Excellent verbal and written skills with strong communication, presentation and interpersonal skills with proven experience in a direct client-facing role
Additional languages (Spanish or Portuguese) - advantage
Reporting to: Director, Customer Success Americas
This is your opportunity to make a big impact in the area of next-generation SaaS!
- See more at: http://panaya.com/careers-new-jersey-usa.html#sthash.23H8P6h0.dpuf
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