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Account Coordinator IJet Intelligent Risk Systems
THIS JOB HAS EXPIRED
Summary DescriptionUnder the direction of the Director of Client Management, the Account Coordinator (AC) serves as the primary point of contact for all assigned accounts, responsible for the account relationship with iJET, focusing primarily on iJET?s Intel-only client base. AC oversees reliable and timely delivery of services, monitors level of client satisfaction and is responsible for successful renewal of client contracts. The AC maintains current knowledge of company strategies, services and product roadmap. The AC also provides support to the Client Services team across the full client base. This is an entry-level position.
Essential Duties
Serve as primary point of contact for assigned accounts through implementation, maintenance and growth
Routinely monitors and assesses quality of service delivery and overall client satisfaction; coordinate internal resources to address client needs
Timely renewal of services for assigned client base
Programmatic outreach to assigned client base for upsells
Demonstrate current product and service sets
Participate in User Acceptance Testing of technology enhancements
Responsible for aggregate 90% or greater revenue retention across client base
Maintain current knowledge of company strategies and technological/product development
Serve as Intelligence product expert within the Client Services team
Other responsibilities as required
Education/Experience
BS/BA required
Sales or account management experience in a business to business setting preferred
Skills/Abilities
Ability to organize and prioritize work with little supervision
Effective time management and problem solving skills
Strong interpersonal skills including oral and written communications
Unfailing attention to detail and superior organizational skills
Excellent facilitation and presentation skills; familiarity with WebEx is a plus
Passionate about business, industry; eager to master product and service knowledge
Proficiency with Microsoft Office, especially Word, PowerPoint, Outlook, and Excel
Periodic travel required (approximately 5%)
| Location: | 910F Bestgate Road Annapolis, MD 21401 United States |
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THIS JOB HAS EXPIRED
IJet Intelligent Risk Systems
Investors: Novitas CapitalAll Jobs: at IJet Intelligent Risk Systems
| Web Site: | www.ijet.com |
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| Headquarters: | 910F Bestgate Road Annapolis, MD 21401 United States |
| Industry: | Business Products and Services |
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