Account Coordinator Evenflo Company, Inc.

MUST HAVE ROUTING AND SHIPPING EXPERIENCE TO BE CONSIDERED

I. Organization Relationships

Reports to: DC Manager.


II. General Responsibilities & Scope of Function

Manage the customer orders as assigned.
Communicate and train with peers to learn all customer?s policies and procedures as well as Evenflo?s policies and procedures.


III. Specific Responsibilities

Purchase Order Verification
Confirm Purchase order (here after known as PO) information is accurate and attainable (case pack, etc.) then communicate information that is inaccurate or questionable to the appropriate Customer Service Representative (here after known as CSR).
Follow up with CSR on issues to prevent delays to our customers.
Take ownership of Open Order Report for assigned customers.
Calculate and communicate dollar amount of what you are shipping on a daily basis.
Purchase Order Routing
Ensure that PO information is routed within customer?s specific guidelines and requirements.
Communicate any routing issues and concerns to the appropriate customer contacts and/or CSR.
Update customer?s routing guide on a consistent basis to ensure shipments are being processed as required by the customer. Communicate all updates to peers and supervisor.
Attain routing information in a timely manner and ensure that shipment information is reported to the shipping department.
Create Labels
Ensure that labels are made according to the customer?s specific requirements (ASN, Non-ASN, etc.)
Verify amount of labels as well as content of label.
Re-print labels when necessary.
Maintain Zebra printers (Replace ribbon, labels, etc.)
Scheduling of Shipments / Shipping Interaction
Input shipping information on the shipping schedule.
Communicate with carriers in scheduling of loads and advisement on drivers ETA, Etc.
Ensure that orders shipping out the following day are on the shipping cart by 10:00 am.
Communicate all relevant and important information to the necessary individuals on the shipping dock.
Ensure pick lists are clearly marked with shipping information (carrier, pick-up time, special instructions, etc.).



Generate Bill of Lading
Ensure that back orders that are noted are legitimate. Confirm with Inventory Control on product availability.
Process the necessary functions in order to create a Bill of Lading (Here after known as BOL).
Ensure that the required information is noted on the BOL (Load number, Trailer number, PRO number, Manifest attached, weight cube, etc.).
Ensure quantity noted on BOL match actual quantity shipping.
Invoicing of PO?s
Ensure that a driver?s signature is present on the BOL.
Process the ?Print Packing Slip? (ASN customer?s only) to ensure timely processing of the EDI transaction.
Ensure paperwork is supplied to the Corporate Office in a timely manner.
Ensure in-house paperwork is filed by date and customer in a timely manner.
Investigate Charge-backs
Review charge backs / claims.
Validate charge backs / claims.
If inaccurate, dispute with appropriate personnel providing reasoning and facts as to why it is inaccurate.
If accurate, provide reasoning and facts to why and suggest corrective action to prevent from reoccurring charge backs.

Location:	Ontario, CA United States