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Account Director - East Eloqua Corporation
THIS JOB HAS EXPIRED
DescriptionEloqua (NASDAQ: ELOQ) is the marketing system of record for modern marketers. The company?s cloud software, professional services and education programs provide marketers with the technology and expertise needed to help marketing drive revenue. More than 100,000 global users from companies both large and small, rely on the marketing automation power of Eloqua to improve demand generation and lead management while driving more qualified leads. Eloqua?s customers include AON, Dow Jones, ADP, Fidelity, Polycom, and National Instruments. The company is headquartered in Vienna, Virginia.
Eloqua is looking for a passionate and talented Account Director to join our team, working remotely out of Atlanta GA.
The Account Director has the ability to deal with tough escalations from the customer and keep them satisfied as part of their core skill-set. They are flexible, intelligent, resourceful and focused on results. They are multi-talented and a very hard worker; and their ability to identify business needs and develop solutions is as strong as their exceptional communication skills.
PRIMARY RESPONSIBILITIES:
Annual Renewal and Up sell Quota (50%)
- Manages a pipeline of renewal and up sell opportunities within a set of existing accounts and deliver results against a quota
- Establishes a professional working relationship (up to the executive level) with clients, focusing mainly on the decision maker, e.g. VP of Marketing, Sr. Director of Marketing
- Responsible for all phases of the renewal sales cycle - creating the renewal contracts, establishing win/ win terms, ensuring regulatory compliance, and ensuring the renewal is complete
- Provides timely forecasts and risk analysis to his/her direct manager, leveraging CRM
- Articulates and presents the value delivered by Eloqua?s products and services to various levels within an organization to ensure a renewal
- Understands a clients? business environment and uncover their marketing challenges to recommend additional Eloqua products/services
- Works in a team environment with a Customer Success Manager to ensure contracts are renewed
- Leverages external partners to deliver a solution sale to differentiate from the competition
- Sells professionally and ethically against competitors
Success Management (50%)
- Proactively manages and increases client satisfaction by leveraging key Eloqua stakeholders? expertise (Account Managers, Support and Professional Services)
- Ability to think strategically and align client business pain points to solution options
- Proactively develops an actionable ?success plan? to guide client through their Eloqua subscription
- Maintains and tracks frequent contact with customers and serve as an escalation point for issues that impacts their success (Diffuse escalations from clients 90% of the time)
- Professional client communication skills, both proactively and when under duress
- Ability to grow relationships and build credibility with key client contacts at a senior level
- Understands user base within region and assist in the facilitation of user groups
- Complete understanding of the Eloqua products and services and how Eloqua can create value for the client
- Learns industry and marketing best practices and identify how Eloqua solutions can be leveraged to implement these practices for customer success
- Strong presentation skills and credibility with Director and VP-level executives
- Develops customer success stories and client references
- Develops and follows initiatives to provide more value to customers and drive retention programs
- Provides assistance across the organization that coincides with the company?s core values (for example, providing input into product development)
SKILLS &EXPERIENCE REQUIRED:
- Minimum of 8+ years in business analysis in software and technology
- Excellent business consulting skills, primarily in the ability to determine business pain points and the ability to align appropriate solution recommendations
- Deep technology and software knowledge in CRM or Marketing Automation a strong asset
- Experience in lead generation, demand generation and B2B marketing a strong asset- Exceptional client management and client services skills.
- Exceptional communication, interpersonal and problem-solving skills.
- Demonstrate resourcefulness, motivation, initiative
- Extremely high energy and stamina to perform consistently and at a high level in a very demanding environment
- Quarterly short stay (2-3 days) travel is required
- University/College degree in business/marketing /engineering is required
- MBA is an asset but not required
| Location: | Atlanta, GA United States |
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THIS JOB HAS EXPIRED
Eloqua Corporation
Investors: Bay Partners, Bessemer Venture Partners, JMI EquityAll Jobs: at Eloqua Corporation
| Web Site: | www.eloqua.com |
|---|---|
| Headquarters: | 00000 United States |
| Industry: | Business Products and Services |
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