Account Manager (Account Service Representative) Precision Therapeutics

Summary: This position is an account management and maintenance position. This person spends 100 of their time in the field supporting the implementation and maintenance of appropriate account management. This person is responsible for supporting one or more sales specialists. Their primary duties shall include in-servicing physician offices, pathology, and physicians on our product, the logistics associated with the use of our product, and procedures related to reimbursement. This person is also responsible for interacting with client services to insure that problems surfacing in their territories are resolved, as well as adjusting processes where appropriate to account for changing field dynamics.



We are currently seeking a top notch Clinical Oncology Specialist. Email your resume to PTIResumesptilabs.com with the words Sales Account Manager in the subject of the email.





Essential Responsibilities & Desired Outcomes include the following. Other duties may be assigned.

Direct field contact with customers
In-service new clients/facilities in the field
Establish and maintain contact with a targeted list of customer in the role of account maintenance
Manage client communications and using professional and clinical skills to solve client issues and enhance user's knowledge of the processes and procedures to follow when utilizing our product
Respond to physician office and pathology requests, redirecting when appropriate
Establish contacts with physicians offices that will allow optimal specimen volume flow and resolution of issues as they arise
Record all client interactions in the CRM system
Integrate processes with sales specialists and client services in order to maintain seamless and effective communications with customers
Communicate effectively and professionally with all internal departments


Competencies

To perform this job successfully, an individual should demonstrate the following competencies:



Customer Service - Manages difficult or emotional customer situations; Responds promptly to client needs Solicits client feedback to improve service; Responds to requests for service and assistance; Meets commitments. Focuses on solving conflict, not blaming; Maintains confidentiality



Problem Solving - Displays original thinking and creativity. Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops innovative approaches and ideas; Works well in group problem solving situations; Uses reason even when dealing with emotional topics; Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.



Motivation - Sets and achieves challenging goals; Seeks increased responsibilities; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes independent actions and calculated risks to accomplish goals. Remains optimistic and persistent and recovers quickly from setbacks.



Planning/Organizing - Works independently. Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Includes appropriate people in the decision-making process; Develops realistic action plans. Exhibits sound and accurate judgment. Designs work flows and procedures.



Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.



Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Education and/or Experience

Bachelor's degree (B. A.) from four-year college or university; 3 years of related experience and/or training; or equivalent combination of education and experience.



Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals, Standard Operating Procedures. Effectively presents information and respond to questions from groups of managers, clients, customers, and the general public.



Reasoning Ability

Ability to define problems, gather data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.



Computer Skills

To perform this job successfully, an individual should have expert knowledge of Microsoft Office Suite and database management.



Other Skills and Abilities

Ability to complete on-call status on rotational basis with other team members



Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



While performing the duties of this Job, the employee is regularly required to travel. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.



Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Location:	Detroit Michigan Metro Area United States