Account Manager InComm Holdings
THIS JOB HAS EXPIRED Overview:
InComm is a leading provider of cutting-edge prepaid products, services and transaction technologies to retailers, brands and consumers. InComm supports more than 400,000 points of distribution and helps retailers build prepaid card destinations, connects brands with new markets and gives consumers a simple, secure shopping experience.
InComm stays ahead of emerging trends by analyzing market needs and leveraging its global, innovative commerce platform, go-to-market expertise and extensive partner relationships. With 123 global patents, InComm is headquartered in Atlanta and has offices in North and South America, Europe and the Asia-Pacific region. For more information, visit www.incomm.com or follow us on Twitter at www.twitter.com/incomm.
Manage assigned Indirect Broker accounts toward the goal of strengthening the customer business relationship, maximizing account productivity, stability and longevity. Oversee the application of indirect resources as it pertains to servicing the customer and their business needs. Act as intermediary to facilitate the resolution of customer concerns and the application of InComm resources on behalf to the supported brokers and customer accounts.
DUTIES AND RESPONSIBILITIES:
Oversee the management and resolution of all issues not resolved through normal Tier I & II customer services support resources.
Interface on a regular basis with retail chain management or customer POC to solicit indirect support and sales opportunities.
Assist Regional Sales Managers in the development of new business and management of existing business.
Provide organizational support as it pertains to the securing and processing of new business contracts, category management, account servicing and support.
Provide regular up-line management reporting of assigned account initiatives and program progress.
Maintain a good working knowledge to the company?s products and technologies.
Coordinate scheduled retail field visits to maximize human and materials resource utilization .and positive account impact.
Work to promote company objectives and standards associate with the development and support of assigned broker accounts.
Act as interfacing agent with internal InComm organizations on all issues related to the support and development of assigned broker/account base.
Document issues requiring further action and communicate those actions in writing to the responsible parties.
Performs miscellaneous job-related duties as assigned.
MINIMUM JOB REQUIREMENTS:
High school diploma or GED; with at least 4 years of related customer service experience.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Ability to prepare routine administrative paperwork.
Basic keyboard and computer operation skills.
Working knowledge of e-mail, word processing, spread sheet and presentation applications.
Ability to communicate effectively with business professionals.
Ability to sort, check, count, and verify numbers.
Ability to prepare basic charts and reports.
Ability to prepare basic letters, report and customer presentation.
Ability to resolve difficult or stressful customer service issues.
Strong interpersonal skills, flexibility, and customer service orientation.
Experience interacting with potential clients in a professional business setting
WORKING CONDITIONS AND PHYSICAL EFFORT:
Minimal physical activity. Requires uninterrupted use of ADP and telephone equipment for extended periods of time
Routine travel required - 1-2 trips per month
||Atlanta, GA |
THIS JOB HAS EXPIRED