Account Manager Volusion
THIS JOB HAS EXPIRED Volusion is a one-stop shop for all things ecommerce. We?re also a pretty great place to work. Based in Austin, TX, we?re currently serving 40,000+ customers and have big plans for the future. Being an industry leader isn?t easy, but we know how to make it fun. Equipped with our flip flops and free snacks, we?re leaving our competition in the dust. All we need now is you.
The Account Manager is responsible for ensuring that new customers receive top notch technical assistance and customer focused recommendations for their new online store with Volusion. The goal for someone in this role is to ensure that the customer?s dynamic business needs are promptly met and their online store is up and running as quickly as possible, while identifying opportunities for additional products and services.
ESSENTIAL DUTIES / RESPONSIBILITIES:
Act as main point of contact for new merchants
Deliver initial On-Boarding Session to familiarize merchant with the Volusion software.
Build good relationships with new merchants and ensure store set-up.
Ask good, qualifying questions to understand the customer?s long term goals and position Volusion services
Take ownership of complex customer issues, and work cross-functionally as needed to drive a prompt resolution.
Continually deliver WOW experiences in every customer interaction.
Direct responsibility for retaining account base and preventing turnover.
May perform any other related duties as required by supervisor.
Exceptional relationship-building skills
Ability to learn new software and communicate that expertise.
Excellent interpersonal, written, and verbal communication skills.
Experience in handling multiple tasks and working cross-functionally throughout the organization.
Experience adapting, innovating, and embracing change.
Ability to prioritize and effectively escalate issues as needed while understanding the impact on the overall business.
Candidates with knowledge of ecommerce will be given preference.
Bachelor's degree preferred.
||Austin, TX |
THIS JOB HAS EXPIRED