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Account Manager Visible Technologies
The Account Manager will meet and exceed monthly sales quota objectives by growing and retaining accounts of various-sized businesses within your assigned book of accounts. This individual will proactively penetrate existing assigned accounts. He or she must prioritize activities to maximize sales productivity and identify new areas for account growth, develop positive business relationships with assigned accounts and serve as a point of contact for questions or problems. The AM is responsible for the overall account health and client satisfaction. The right candidate will exercise timely and appropriate coordination with customer support, premiere support, professional services, and other internal business groups, as appropriate, to achieve objectives for supporting, growing, and renewing the assigned accounts.Position Duties and Responsibilities:
Learn a client?s business and help to solve for social media program goals utilizing Visible?s products and service offerings that will enable clients to meet their broader business objectives
Serve as a point of contact for questions or problems and ensure client?s needs are being handled by the right support channel
Develop and maintain accurate client relationship details, account health and SWOT review, and strategic and tactical plans to grow the accounts
Fully utilize all sales force automation tools to identify new business opportunities within accounts in assigned geographic territory and generate reporting on sales activities and pipeline
Provide product demonstrations for prospective customers for expansion opportunities
Perform quarterly program reviews for top accounts
Coordinate with Customer Care to solve general customer service needs
Monitor client projects progress, deliverables, and overall perceived quality and value
Stay abreast of ongoing market trends and general developments with each customer?s industry
Prioritize activities to maximize sales productivity and identify new areas for account growth
Maintain regular contact, by phone and written, with assigned account contacts at multiple hierarchical levels
Continuously update knowledge of social media products, services, industry trends and the competitive dynamics of the marketplace
Participate in training opportunities on products and services and attend sales meetings
Preferred Skills and Knowledge:
Identify customer needs and recommend the appropriate products and services
Extensive experience in social media sites (Twitter, LinkedIn, Facebook, blogs, forums, etc.)
Provide strategic product consultation
Demonstrate expertise on underlying technology of social data discovery and collection methods
Advise clients on social media best practices and use-case scenarios (how other companies use social to make business decisions)
Proficiency in windows-based software programs (Outlook, Word, Excel, PowerPoint)
Experience with Salesforce.com or similar CRM software
Highly professional phone, email, correspondence, and social networking presence
Communicate effectively and persuasively
Be equally effective in client discussions and demonstrations or presentations whether delivered by phone, in person, or via web-conference
Experience:
2+ Yrs. Outside sales experience with demonstrated history of sales achievements in a commissioned environment
1+ Yr. Customer Portfolio Management
1+ Yr. Experience in corporate social media or creative/digital/marketing agency desired
Core Competencies:
Ability to absorb large amounts of technical knowledge
Strong organizational and time management skills
A knack for learning and analyzing various types of businesses
Customer Focus
Written and verbal communication skills
Account planning, organization, and documentation
Enjoys learning and ongoing knowledge advancement
Teamwork
Networking
Building Trust and Understanding
Results driven
Remains productive and effective while working in field or remotely
Can function well in interrupt-driven environment
Education:
High School Diploma or GED Required
Bachelor?s Degree-General Studies Preferred
Prior Sales and/or Social Media Training Preferred
Travel Requirements:
Approximate 40% of time traveling, locally and regionally
About Visible Technologies:
Visible is the leader in social media monitoring, analytics, and services for enterprises globally. Visible?s award-winning technology and expertise helps businesses analyze social media conversations to better understand consumer preferences, market dynamics, competitive strengths and weaknesses, and other information critical to a company?s reputation and brands. Visible is the solution of choice for many Forbes Global 2000 companies in a variety of industries including financial services, pharmaceutical, automotive, consumer products, retail, travel and hospitality, telecom, technology, and agencies.
| Location: | Boston, MA United States |
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Visible Technologies
All Jobs: at Visible Technologies| Web Site: | www.visibletechnologies.com |
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| Headquarters: | Court in the Square 401 Second Avenue South, Suite 101 Seattle, WA 98104 United States |
| Industry: | Software |
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