Account Manager DriveCam
THIS JOB HAS EXPIRED Job Code: 13-013
Serving as a direct point of contact for DriveCam clients, the Account Manager is responsible for managing assigned DriveCam Clients. Primary interface with clients on a day-to-day basis to assure our clients? expectations are met or exceeded. This position plays a crucial role in the program overall success by ensuring our relationship with our clients is optimized and assisting our clients to identify, isolate and better understand the causes of their compliance related risks. The ideal candidate must have strong interpersonal skills, must have an outgoing and engaging personality and must be very customer focused.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities
Manage client account activities including customer onboarding, roll-out planning and program setup
Development and management of assigned client relationships
Troubleshoot and resolve issues to improve the client experience including managing client data and program performance
Prepares product or service reports by collecting and analyzing customer information
Deliver web-based product and program training to clients as required
Communicate findings and recommendations on critical initiatives to our clients and internal support
Answers basic product and service questions; suggesting information about other products and services
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
6 months to 3 years in a customer facing role in Account Management, Customer Service or Sales Support
Highly developed organizational skills using Outlook effectively and managing files, customer and product information in a concise manner.
Minimum 6-12 months of relevant DOT
Regulatory and Compliance related experience
Must be detail oriented with a strong ability for interpersonal communication
Excellent verbal and written communication skills
Team player with exceptional networking skills
Capable of developing strong personal relationships with key decision makers
Ability to work collaboratively or independently with or without direct supervision
Show an ability to conduct research using various resources
Must show advanced problem solving skills relating to resolving customer issues
Previous employment in customer service preferred
DOT Regulatory and Compliance experience or related education is required
Experience with Salesforce.com CRM application
Familiarity with web and Windows based applications.
Minimum of 2 year college degree or equivalent experience, 4 year degree desired. .
Intermediate level of knowledge with Microsoft Office.
||Brookfield, WI |
THIS JOB HAS EXPIRED