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Account Manager MedVentive
THIS JOB HAS EXPIRED
Job SummaryMedventive is looking for an experienced healthcare or healthcare-vendor professional to be a key member of our Client Services team within the Account Management department reporting to the Director of Account Management. The Account Manager is responsible for the overall delivery of products and services to the assigned clients, and for the clients? satisfaction and success with MedVentive. Successful candidates will have excellent written and oral communication skills, and the ability to multi-task in order to manage multiple clients and projects. Technical and analytical abilities a plus.
Primary Responsibilities
Support the MedVentive organization
Manage the overall customer experience commencing at initial kick-off
Provide dynamic trainings and demonstrations of the MedVentive application suite to our customers in order to engage them and increase their working knowledge of the products
Function as an integral member of the team, supporting the implementation team, the customer service team and providing the overall coordination for each account
Serve as the post go-live project manager for all initiatives
Represent the client?s perspective internally with product development area and serve as an advisor for the development of MedVentive products
Act as a subject matter resource for clients on how our products work and can be utilized for maximum outcomes
Coordinate account management functions within the organization and provide subject matter expertise and oversight with other staff who have account management responsibilities
Work cooperatively with other internal teams to diagnose, research, and resolve technical issues
Manage customer relationships and communication
Manage customer communications
Create and delivery regular progress reports to the client to maintain effective communication, collect feedback, and address client concerns and issues
Develop and maintain client profiles to assist MedVentive in understanding its clients
Provide proactive communications to clients about new features, products and other key new items
Plan and manage the delivery of custom solutions
Work with the client to define initial business requirements for custom reports, custom intervention documents and other custom projects
Work with the MedVentive team to finalize and document the design of all custom functions requested by each client
Create custom project plans and schedules, working with the MedVentive team to assign and balance available resources
Create a Statement of Work (SOW)
Obtain client sign-off on the SOW and the requirements documents
Manage the implementation and delivery process for customer projects as the primary contact for all questions ? internal and external ? about custom requirements, client expectations, schedules, deliverables and commitments.
Other responsibilities
Client training
Perform related and unrelated responsibilities, as needed
Qualifications
The ideal candidate will have the following:
Five or more years experience working in healthcare or healthcare-related field, with experience in quality management and reporting, care coordination and/or working in a healthcare IT company a desired plus. Ideal candidates will have hands-on experience working with healthcare related reporting, physician claims data, quality metrics and/or pharmacy data
Experience and proficiency with the creation and maintenance of project plans and delivery schedules
Experience with the delivery and implementation of software applications in the healthcare industry, working directly with clients to assess and meet their needs
Good understanding of healthcare claims data and the typical reporting needs in payer organizations
Clinical background preferred plus an understanding of the healthcare community (Providers and Health Plans) required
Proficient with Microsoft Word, Excel and Access
Self-starter with the ability to efficiently design, manage and work on multiple projects simultaneously without extensive oversight and direction
Strong presentation and written communication skills
Strong customer-service orientation, with the ability to communicate directly with clients in a professional manner
Demonstrated attention to detail
Proven ability to work as part of a team, with a proactive approach
Able to travel as needed for prospect and client presentations and on-site meetings
| Location: | 400 Fifth Avenue Suite 200 Cambridge, MA 02139 United States |
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THIS JOB HAS EXPIRED
MedVentive
Investors: Clarian Health Ventures, Excel Venture ManagementAll Jobs: at MedVentive
| Web Site: | www.medventive.com |
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| Headquarters: | 400 Fifth Avenue Suite 200 Cambridge, MA 02139 United States |
| Industry: | Software |
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