Account Manager - Client Services ON24

JOB SUMMARY
Provide outstanding customer service and consultative services to ON24 clients. Developing and maintaining professional relationships, ensuring that clients receive the highest quality of service, and finding the best business solutions for our clients.


JOB RESPONSIBILITIES

- Manage and develop existing strategic accounts.
- Plan and execute client engagements and act as client point-of-contact for project related issues and concerns.
- Oversee internal event teams and resources to ensure project timelines and client expectations are met.
- Work closely with the Sales team to secure add-on and renewal business.
- Responsible for finding appropriate solutions and services for clients.
- Interface with Sales and G&A to resolve contract issues, to obtain appropriate fees associated with additions or changes in service(s), and to ensure that clients are billed correctly.


ESSENTIAL EXPERIENCE

- At least 3 years of account/project management experience in a high tech environment.
- At least 1 year of people management experience, managing teams of 4 or more
- A bachelor's degree in Business, Computer Science, Information Systems, or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.


ESSENTIAL SKILLS

- Outstanding customer service, sales support, people and project management skills.
- Experience in business development activities
- Proven client communication skills
- Professional experience with Microsoft Outlook, Word, Excel, and PowerPoint.
- Excellent organizational, planning, presentation, and communication skills.
- The ability to work effectively with all levels of the organization in a deadline driven environment


"NICE TO HAVE" SKILLS

- An understanding of live and on-demand streaming media technologies.
- Experience within audio and video production or related field.
- Working knowledge of audio/video streaming and codecs.
- Working Knowledge of: HTML and Flash Technologies.

Location:	Charlotte United States