Account Manager BestTransport
THIS JOB HAS EXPIRED Position Overview:
The Account Manager will act as a primary point of contact for client accounts and lead day to day contact for its clients.
Work set hours to meet BestTransport?s clients? needs and expectations. Unless otherwise specified these hours will be 8:30AM for 8 hours plus a minimum of 30 minutes for lunch.
Monitor, track and act upon Mantis tickets for the first 30 minutes of each day.
Act as primary point of contact for one or more clients.
Assist in strategy development
Will understand capabilities of the BestTransport solution and advise clients on how to most effectively use BestTransport.
Will advise clients on their own internal procedures on will help client recognize best practices as professed by BestTransport.
Will make key day-to-day decisions to ensure client satisfaction.
Will identify and escalate additional opportunities for BestTransport to expand its revenue.
Proactively find new ways to obtain new business from existing clients and grow accounts.
Monitors all activity of the client and proactively determines reasons for changes in the clients business.
Will add relevant entries into the Knowledge base to ensure FAQ?s are addressed as they happen.
Work with the Product organization as required to define new functionality or to update/upgrade existing functionality.
Work independently without supervision
Assure 100% satisfaction
Practice Total Contact Ownership
Assist with customer inquiries
Maintain current knowledge of industry trends and potential impact on BestTransport and its customers
Other duties as assigned
Two to five years in a significant support position in technology and services associated with logistics.
Demonstrated leadership skills in past positions.
Undergraduate degree required, graduate level degree preferred.
Able to sit at desk to do computer work;
Able to travel to customer sites and stay on site as required (up to 50% travel)
Dress appropriately to confirm with clients on-site requirements
||400 West Wilson Bridge Road |
Columbus, OH 43085
THIS JOB HAS EXPIRED