Account Manager Market Force Information
Market Force has recently been recognized as a ?Cool Vendor of the Year? by Gartner Group, a top private company by Colorado Business Magazine, ranked #21 on the Honomichl List and one of the country?s fastest growing companies by the Inc 5005000.
Market Force is the leading global customer intelligence solutions company for some of the world?s largest brands, including major retailers, restaurants, grocery and convenience stores, financial institutions, hotels and hospitality, entertainment studios and consumer packaged goods companies. We are a privately-held company with our headquarters in Louisville, Colorado, and four Centers of Excellence in Albany, NY, Atlanta, Georgia, Winnipeg, Canada and outside of London, UK.
Our solutions help brands make sure they are consistently delighting their customers in every store, every time, and driving bottom line improvement. We provide clients with a comprehensive customer intelligence solution which includes collecting and analyzing multiple customer experience data streams from their locations, including mystery shopping, customer satisfaction surveys, call center services, and social media monitoring to give a holistic view of their in-store experience. At the same time, we are pioneering a new market?customer intelligence?with a groundbreaking technology platform that hosts that data and predictive analytics that enable clients to understand what matters most to consumers, and what changes will have the biggest impact to the business.
We are currently seeking a Account Manager in our East Greenbush, NY location to support our Motion Picture/Theatre client services division. The Account Manager is primarily responsible for managing the day-to-day functions of project set-up, client project parameters, timely client deliverables and client satisfaction for the project(s) they are assigned. The Account Manager provides exceptional service to our clients in the development and maintenance of business relationships. This position does not involve sales.
The schedule for this position has a set schedule of Wednesday-Sunday:
Saturday & Sunday: 9:00am-6:00pm
Essential Duties and Responsibilities:
Responsible for ongoing project maintenance from inception through final billing, included but not limited to ensuring each project is set-up and activated in a timely manner; site file management in a timely manner; submitting timely requests for updates or changes to Data Processing group; reviewing Exception and Invalid reports to determine project updates/enhancements; maintaining accurate project documentation; and other project management tasks as required.
Collaborate with clients to implement program and/or field form changes, and communicate changes to relevant support departments.
Timely creation of project plans including field instructions and setup in Project Management Tracking System.
Assist with the tracking and submission of accurate financial and program volume estimates and client invoicing on a monthly basis.
Responsible for delivery of client reporting via client-branded reporting websites, tabulated reports and other related client reporting such as FTP, XML, or other automated reporting.
Occasional travel to meet with Clients and/or conduct field tests.
The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements.
Bachelor's Degree or equivalent combination of education and experience
1-2 years of project management experience preferred
1-2 years experience managing client accounts preferred in one of the following verticals: CPG, Restaurant & Hospitality, Retail, Drug & Grocery, Petroleum/Convenience, Banking & Financial Institutions, Service, and Manufacturing
What does Market Force have to offer?
Market Force Information fosters an environment of energy, learning and growth. Along with offering competitive pay we are excited to offer great employee benefits including:
Flexible Spending Accounts
Market Force Information, Inc. is an equal opportunity employer.
||East Greenbush, NY |