Account Manager, Enterprise Solutions Passport Health Communications
THIS JOB HAS EXPIRED Exempt/Non-Exempt:Exempt
Benefits:Full Comprehensive Benefits Package
Employment Type:Full Time
Department:Passport Division (Patient Access)
The Account Manager is responsible for cultivating positive, long-term client relationships. The Account Manager focuses on client satisfaction, and retention.
The Account Manager monitors transaction utilization and works consultatively with clients to: 1) ensure client satisfaction with Passport?s products and solutions, 2) increase utilization of current products, 3) to identify and communicate opportunities where other/additional Passport products and services may add value.
Duties:Retention of Current Clients
?Secure and maintain positive and long-term client relationships
?Work in tandem with enterprise solutions team to ensure client expectations and experience of purchased products are met during sale to install.
?Facilitate timely resolution of client issues.
?Act as the liaison between key client contacts and Passport staff to ensure consistency and continuity of services to meet client expectations.
?Maintain and monitor client utilization/admin reports on a regular basis to maintain customer utilization at expected levels.
?Schedule quarterly review with key client contacts to evaluate client utilization, determine client needs, and develop client service plans that ensure appropriate utilization of all contracted products.
?Identify potential At Risk clients, monitor, facilitate resolution of issues and communicate solutions to clients.
Maintenance of Current Clients
?Manage client payer needs, monitor client payer utilization, and target needed payers for development.
?Assist in the marketing and communication strategies to key client contacts and coordinate marketing plans with Marketing and Business Development staff. Participate in managing the client participation of user group meetings, lunch and learn sessions, and coordinate, schedule, and organize educational and promotional events with Marketing staff. Coordinate the development of client case studies and ROI analyses with Marketing staff.
?Secure client contacts across multi-departments within the client facilities to insure overall client satisfaction.
?Serve as the voice of the customer and actively provide feedback through appropriate channels (including product management and development) to identify product, process and company improvement opportunities.
?Maintaining up-to-date understanding of industry trends and technical developments that effect target markets.
?Competitor vigilance - Identify competitor presence within client base and communicate information and feedback internally
?Maintain and update all client communications, activities, issues and correspondence in database on a regular and consistent basis.
?Make all travel arrangements, including airline, rental car, and hotel reservations.
?Complete expense reports for travel on a routine basis.
Other Duties as Required.
Qualifications:?Associates? or Bachelor?s degree and 3 years experience in healthcare / sales experience.
?1-3 years Account Management experience within a Software As A Service organization, managing enterprise level clients
?Strong interface technical skills.
Equivalent combination of education and experience may be considered.
?Strong communication skills (written and verbal).
?Customer service orientation.
?Excellent time management and organizational skills.
?Working knowledge of PC-based Internet and Windows applications.
?Knowledge of healthcare revenue cycle, as well as, product specific, sales cycle.
?Proficiency in salesforce.com or similar product
Preferred HFMA Certification
||720 Cool Springs Boulevard |
Franklin, TN 37067
THIS JOB HAS EXPIRED