Account Manager, Inside Sales Factual
We're creating a world-class team of sales professionals, and we are looking for Account Managers in our Inside Sales team to develop our business with web and mobile applications of all sizes. The ideal candidate will have extensive experience and success in 1) managing the lifecycle of a customer and 2) optimizing the lifetime value of a customer. If you?re a data enthusiast with relevant account management experience, analytical skills, and a passion for learning, we invite you to speak with us about this opportunity. Specific responsibilities include, but are not limited to the following:
Collaborate with our growing number of web and mobile customers to understand their objectives and recommend the best data solutions to meet their needs.
Clearly understand and document customer and partner technical requirements, business needs, strategy and vision, and successfully translate to internal stakeholders.
Act as the main point of contact and manage all communications between customers, partners and internal teams.
Grow existing accounts by tracking usage and upselling data packages and services.
Ensure strong customer retention levels through effective relationship management, delivering service excellence, and ensuring prompt and effective service recovery.
Manage contracts and renewals, and assist with payables and collections.
Resolve any customer issues in a timely and productive manner, and identify and implement process improvements.
Provide feedback to our product and engineering teams to help us scale our data platform.
Mentor new team members as our organization grows.
Manage a diverse and complex scope of technical support issues, and successful management and execution of our customer?s day-to-day business.
Ensure timely resolution of customer issues by referring issues to product specialists or more experienced team members as needed.
Ensure our Premier customers receive responses to phone/online requests within service level response times, as specified per contractual agreements and in service delivery plans.
Maintain and expand working knowledge of current and pre-released Factual solutions and APIs, as well as their integration and methods of support delivery.
Ideally 4 years in commercial software account management, but know that new/recent grads may also be considered as well.
Results-driven with knowledge and experience in driving business objectives, customer relationship management, customer satisfaction and revenue growth.
Excellent communication and presentation skills, attention to detail, and a bias for proactively resolving issues.
Aptitude, creativity, and a preference for working in small, collaborative teams with minimal supervision.
A passion for Factual and our mission.
||Los Angeles, CA |