Account Manager (LATAM) buuteeq
This role is based in Santiago, Chile - relocation is not available.
buuteeq is one of the fastest growing software-as-a-service (SaaS) companies in the world and we are focused on changing the meaning of web marketing for the hospitality industry. Our cloud-based Digital Marketing System (DMS) is the first of its kind, including content management, website design, mobile/tablet and social digital marketing, online reservations and integrated business intelligence that help the hotelier increase occupancy, reduce cost and convert traffic. This kind of innovation requires special people who love fast-paced, high-growth environments, creativity, challenge, the hard work that leads to smashing success and the personal rewards of being on a winning team that also likes to have fun. buuteeq?s culture is casual but we operate at a high energy level, and we value work/life balance, delivering fantastic products, world class customer service, and making a difference in the world of travel. We offer exceptional professional and financial growth potential.
The buuteeq Account Manager (LATAM) successfully articulates value, inspires and empowers customers in adopting the buuteeq Cloud DMS. This individual is a trusted advisor and coach, the post-sales success leader and they provide customers with a deliverable success roadmap.
Manage customer expectations in a professional, timely and thorough manner.
Nurture customer relationships by listening to needs and by seeking fair and timely solutions on behalf of customers.
Marshal customers to be references, provide quotes, develop case studies, participate in events.
Master the detailed functions and features of buuteeq BackOffice.
Demonstrate experience leveraging social networks to achieve business ROI.
Initiate and close upsell opportunities.
Deliver successful customers to the contract renewal cycle and, where necessary, support the renewals process to minimize customer attrition.
1+ years in web marketing, account management or project management
BA from four year university or equivalent.
Comfortable communication with customers: cool/calm/positive.
Ability to pivot and to prioritize.
Passionate about finding solutions any time, any place, any way.
Strong voice in a team environment.
Knowledge of Zendesk and Salesforce a plus.
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