Account Manager (Mid West) RecycleBank
THIS JOB HAS EXPIRED JOB SUMMARY
The Account Manager is a key everyday owner of Recyclebank?s relationships with municipal and hauler clients, responsible for maintaining and growing client relationships throughout the client lifecycle. This position reports to the Regional VP, Client Services. Core responsibilities include:
Onboarding new communities.
Building strong relationships with municipal and hauler clients:
Understanding and managing expectations
Maintaining an open and active dialogue
Measuring client health and taking proactive steps to ensure client satisfaction while preventing major conflict
Acting as a liaison and facilitator between internal Recyclebank departments (Marketing, Data, Insights, Rewards, Product) and client functional owners.
Partnering with communities at local marketing and promotional events.
Managing the community contract renewal process.
Travel regionally up to 70% to manage municipal clients and work with channel partners.
Primary Account Manager of Recyclebank clients; serves as a single point of contact between Recyclebank and its partners and clients.
Maintains and grows client relationships with municipalities, hauler partners, channel partners, and local government officials, including Mayors, budgetary decision makers, and community outreach teams.
Interacts with clients on a regular basis to review:
Program goals and performance metrics
Program updates and enhancements
New promotional and educational content
Community engagement opportunities
Recyclebank corporate updates
Regularly solicits client feedback so as to inform functionally-focused internal teams, promote client satisfaction, and prevent major conflict.
Works closely with Marketing, Operations, Insights, Data, Analytics, and Product departments to ensure seamless communication and execution of the Recyclebank program to enhance overall client experience.
Helps promote the program locally by forging relationships with the client, community, and various local organizations.
Partners with internal and external constituents to set, manage, and achieve realistic goals.
Creates strong and clear alignment between program capabilities and client goals.
Critically monitors and analyzes client performance to identify strengths, weaknesses, opportunities, and threats to the program and relationship.
Gathers feedback from clients on existing issues as well as future program enhancements and desired innovation.
Develops and maintains a sound understanding of markets, including local politics, budgets, hauler dynamics, pricing dynamics, and hauler-municipal dynamics.
Strives to create clients who are Recyclebank ambassadors: enthusiastic referrers of the program who can be called upon during the new-client sales process.
Seeks out and executes against expansion opportunities.
Manages clients through renewals.
Program Operations Management
Maintain day-to-day contact with municipal and hauler clients so as to facilitate operational execution of the program.
Identify, trouble-shoot, and resolve issues as they arise.
Assist in managing local marketing budgets intended to promote the program and increase community engagement.
Stays in tune with Recyclebank and client calendars so as to understand and maximize available opportunities with communication, outreach, events, promotions, etc.
Excellent oral and written communication skills including the ability to effectively make persuasive speeches and presentations. Highly capable over email, telephone, and in-person, including presenting to small and large audiences.
Strong interpersonal skills: able to effectively interact with people of diverse backgrounds and all levels or seniority.
Able to successfully communicate client needs and Recyclebank functionalities so as to create alignment.
Quick thinker and tactful negotiator.
Experience with account management including managing multiple clients simultaneously.
Strong customer service skills including the ability to consistently drive client satisfaction.
Capable of listening to feedback and criticism. Able to advance difficult conversations towards resolutions by politely and persuasively presenting countervailing facts.
Able to seek out and obtain win-win outcomes.
Able to articulate and execute on key client objectives for the program.
Business and Problem Solving Skills: Strong problem solving skills with a keen eye towards execution that drives tangible results.
Excellent organizational and time management skills: can manage and prioritize several competing projects simultaneously.
Ability to know when to engage subject-matter experts from other departments (Marketing, Operations, Data, Insights, Product, Analytics), versus when to handle independently.
Able to analyze marketing expenses and make cost-benefit decisions with defined budgets.
Makes fact-based decisions based on information and problem solving experience.
?Can-Do? attitude with willingness to develop foundational understandings and solutions.
Entrepreneurially inclined: desire to work in a start-up environment.
Highly flexible and adapts well to a constantly changing environment.
Able to work independently with limited supervision: self-motivated.
Strikes a positive tone, maintains high morale, and creates an open and fun work environment. Finds and stresses positives despite the challenges and high level of fluidity that pervade the business.
Capable of providing positive and negative feedback to cross-functional teams on a regular basis.
Subscribes to company values: Authenticity, Integrity, Respect, Accessibility, and Impact.
5-7 years of account management experience
Experience in dealing with both channel partners and municipal or local government clients.
Highly proficient in Microsoft Suite (Excel, PowerPoint, Word).
Basic Salesforce.com experience
Ability to present and interpret analytical reports to clients
||1800 JFK Boulevard |
Philadelphia, PA 19103
THIS JOB HAS EXPIRED