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Account Manager Announce Media
THIS JOB HAS EXPIRED
DescriptionResellerRatings was founded in 1996 and is currently the web?s leading resource for helping shoppers find the best online retailers. Over the past year, we?ve seen substantial growth in our customer base, revenues and influence in the ecommerce space. ResellerRatings currently features over 1 million reviews for 40,000 online stores. Just recently, ResellerRatings was acquired by Answers and we are looking to expand our team.
Our new Account Manager will maintain and build relationships with all key ResellerRatings merchants. S/he will be responsible for familiarizing and integrating new merchants with our dashboard and tools.
Responsibilities include:
Working with online merchants to answer policy questions by email and phone
Providing best practice tips and guidance to use our site and our services most effectively
Handle billing inquiries and assist with billing setup and issues
Evaluating retailers' inquiries into the policies relating to customer reviews (based upon our published terms of service)
Supporting the sales team by integrating new merchants into our system and providing demonstrations of our merchant dashboard
Desired Skills & Experience:
3+ years experience as an Account Manager in the eCommerce retail space
Strong understanding of online media
Excellent written, verbal communication and presentation skills required
Team player with a willingness to wear multiple hats
Strong organizational skills and quick turnaround
Ability to troubleshoot issues proactively
Basic knowledge of JavaScript
Proficient in Google Apps, Gmail
Company Description:
Established in 1998, Answers is the industry?s top destination for Q&A content and a top 20 website. (source: Quantcast)
One-third of all US Internet users regularly visit Answers.com for information on virtually everything. The Answers platform integrates and surfaces the best content from subject matter experts, community members, social networks, and Internet databases to create the most multidimensional resource on the Web. We make our content available everywhere, whether it?s on the web, mobile, or social networks.
The Answers platform has over 14 billion answers, which is 10 billion more than our closest competitor. We?re also home to a community of 150 million users, and we?re acquiring an estimated 10,000 new members per hour.
Now part of the Answers family, ResellerRatings will help consumers find answer to whatever they are searching for online.
With more than 1 million consumer reviews on nearly 40,000 online stores, ResellerRatings helps shoppers identify trusted online stores and gives them confidence before making important purchase decisions. Through ResellerRatings, online retailers such as Home Depot, Barnes & Noble, Newegg and TigerDirect actively engage in customer conversations by generating post-purchase reviews from customers, and by responding to reviews to provide top-notch customer service. ResellerRatings' online merchant reviews are trusted for their review quality and merchant reputation management tools, and are syndicated by trusted web brands such as Google and Bing.
| Location: | Mt. View, CA United States |
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THIS JOB HAS EXPIRED
Announce Media
Investors: Summit PartnersAll Jobs: at Announce Media
| Web Site: | www.announcemedia.com |
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| Headquarters: | 00000 United States |
| Industry: | IT Services |
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