| Web Site: | www.criticalmention.com |
|---|---|
| Headquarters: | 1776 Broadway 24th Floor New York, NY 10019 United States |
| Industry: | IT Services |
| Location: | 1776 Broadway 24th Floor New York, NY 10019 United States |
|---|---|
| Description: |
Job Summary: Generates, protects and grows revenue by maintaining and expanding opportunities from within existing subscription accounts. Owns the customer relationship and ensures customer satisfaction and retention through fulfillment of orders, delivery of training, and understanding individual user requirements. Assists in the customization of user preferences by building and maintaining alert filters. Job Requirements: 2-5 years of direct customer contact with experience growing revenue from an existing customer base Ability to meet a quota, to "smell the money" that might not be readily apparent, and close incremental revenue deals Track record of building productive working relationships that solidify renewal deals and timely alerts to Sales Reps for upsell opportunities Must be an expert users of MS Outlook, MS Word and Excel Must be a web surfing guru who knows or can master Boolean search expressions Organized individual who can a handle high-volume of alert emails, and track and distribute relevant, breaking news stories Knowledge of the PR or Corporate Communications industry a plus Excellent verbal and written skills Does what it takes to meet monthly quota (e.g. "Why would I leave at 6:00 pm when I can call clients on the West coast") |
| Full Time |
The Account Manager will be responsible for the growth, retention, and satisfaction of assigned customers, while contributing to the overall company goals and objectives. Working closely with the sales team, the account manager will develop and maintain strong relationships with
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