Account Manager Crowd Science
Account Managers work with Crowd Science customers to ensure success of our products. Crowd Science's platform is a holistic combination first-party demographics, psychographics and best-in-class machine-learning technology that improves publisher display advertising precision and increases revenue.
Account Managers are ultimately responsible for ensuring Crowd Science exceeds our publishers expectations. Account Managers will be involved in all aspects of customer success including: kick-off, data collection/segmentation, ad server integration, campaign plan creation, campaign launch and results.
In your role, you will:
Build and maintain significant relationships with our customers (users, decision makers & key stakeholders)
Work with research, product and engineering teams to manage day to day account management around implementation, ramp-up and continued success
Identify audience segments and new campaign opportunities to aid in the generation of hyper-targeted media plans using Crowd Sciences platform
Provide front-end project management and customer service support
Analyze and effectively communicate client program results relative to goals
Manage general and specialized client requests; including on-boarding transition and set-up, billing inquiries, platform activity inquiries, account requests, and feature/product enhancement requests from existing clients
Contribute to internal product development planning
Education and Qualifications
5+ years of experience managing install base (background working for an ad network or large web publisher a plus)
Strong understanding of Internet advertising a must (account set up, inventory and tag management a plus, click reconciliation, etc.)
Self-starter and demonstrated track-record of executing a project through to successful completion
Outstanding computer skills including solid knowledge of Saleforce.com
Crowd Science offers a competitive salary in addition to a comprehensive benefits package and stock options. Crowd Science is an Equal Opportunity Employer.
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