Account Manager Operative

Department: Account Management

Reports to: VP of Account Management



The Company:

As the market leader in advertising business management, Operative?s core purpose is to connect people, processes and technology in a way that allows media and advertising industries to run an increasingly complex business with simplicity. We give media companies and their partners the freedom to move fast and forward, enabling more than 200 industry leaders to balance operational efficiencies with product innovation, and reduce advertising transaction costs.

We?re a dynamic, high-growth company with a culture where every voice is heard and each opinion valued. We promote opportunity, ownership and responsibility, while maintaining high standards of fairness, diversity, collaboration and individual achievement. As a provider of a next-generation software platform and technology-enabled services, we seek competitive people with a passion for media and technology, an ability to work collaboratively, and an entrepreneurial spirit that propels innovation. We spend every hour of every day analyzing, researching and developing ways to make media companies more profitable. Yes, we're a little geeky, but we're also fun, and more scientific and logical than the competition. Operative offers the opportunity to experience a vast learning curve and the ability to be truly ground-breaking in a way that affects how we do business, and ultimately builds value for our employees, customers, partners and shareholders



Summary:

Navigate and communicate the business needs of current strategic clients, and manage the risks and opportunities to grow the business through up selling and/or cross-selling our products and services.



Essential Duties and Responsibilities:

Stays abreast of industry trends and relevant market analyses to support the customer?s need for Operative?s products and services
Fulfills ongoing account management responsibilities for existing client base, including, but not limited to: client adoption of the products and services, client satisfaction with overall performance, client business concerns in a timely fashion and evangelizing Operative products and services as they relate to the client?s business
Introduces new products and services based on identified client needs or when the client is utilized to full capacity, and coordinates necessary internal resources (product team, ad operations) to support bringing the product to the customer
Understands fully terms and conditions of all sales agreements, including any pricing and negotiated changes to the agreements, as well as the Company?s product offerings.
Maintains full awareness of targeted sales goals and renewal dates
Delivers business reviews to key clients/prospects, as necessary
Utilizes salesforce.com to run appropriate sales management reports
Performs other duties as assigned



Competencies:

To perform the job successfully, an individual should demonstrate the following:

Strategic Business Acumen: Understands business implications of decisions and/or events, and can exercise good judgment under pressure
Relationship Management: Builds and maintains positive client and colleague relationships
Consulting Skills: Assesses client needs to recommend appropriate products and services to meet their company goals and objectives
Project Management skills: Sets initial expectations and follows through according to plan; adjusts expectations accordingly. Prioritizes and plans work activities, for self and the team and follows up accordingly

Problem Solving: Identifies and resolves problems in a timely manner.
Technical acumen: Understands the value of our products and services
Oral Communication: Speaks clearly and persuasively in positive or negative situations
Written Communication: Writes clearly and effectively
Presentation Skills: Presents product ideas, product enhancements and current performance and recommended practices to clients
Team Work: Balances team and individual responsibilities
Adaptability/Flexibility: Adapts to changes in the work environment and/or client requests



Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The competencies and requirements listed herein are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Education/Experience:

Bachelor's degree from four-year college or university; three to five years? solution selling or strategic account management experience in either software sales or consulting sales, including a background in technology and/or media; or equivalent combination of education and experience.

Computer Skills:

To perform this job successfully, an individual should have knowledge of on-line publishing industry (3 years), ad servers and CRM systems.

Certificates and Licenses:

No certifications needed, but must be willing to learn Six Sigma and/or Lean Manufacturing principles if incumbent has no background/ experience/ qualifications in these processes.

Supervisory Responsibilities:

N/A

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light travel is required.

Location:	40 West 25th Street 10th Floor New York, NY 10010 United States