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Account Manager Operative
DescriptionTitle: Account Manager
Reports to: VP of Account Management
The Position
The Account Manager will be able to navigate and communicate the business needs of current strategic clients, and manage the risks and opportunities to grow the business through up selling and/or cross-selling our products and services.
The Attraction
Why and how this role will bring you career satisfaction?
For those who accept this challenge and opportunity, the experience of working at Operative will offer the following:
Work in a profitable SaaS-based company in an exciting new and emerging technology category
Equity ownership stake in a pre-IPO company
Do business inside one of the world?s most innovative organizations
Employee friendly culture
Training and career development opportunities
Opportunities for advancement in a rapidly growing technology company
Competitive benefits
Company team building events Ex: Operative Olympics in Central Park, Halloween Scavenger Hunt throughout the Flatiron District.
The Responsibilities
Fulfills ongoing account management responsibilities for existing client base, including, but not limited to: client adoption of the products and services, client satisfaction with overall performance, client business concerns in a timely fashion and evangelizing Operative products and services as they relate to the client?s business
Introduces new products and services based on identified client needs or when the client is utilized to full capacity, and coordinates necessary internal resources (product team, ad operations) to support bringing the product to the customer
Understands fully the terms and conditions of all sales agreements, including any pricing and negotiated changes to the agreements, as well as the Company?s product offerings
Stays abreast of industry trends and relevant market analyses to support the customer?s need for Operative?s products and services
Maintains and grows existing customer base through renewal negotiations and cross-sell qualification
Delivers business reviews and best practices to key clients
Utilizes salesforce.com to manage customer accounts and run appropriate sales management reports
Performs other duties as assigned
The Person
The ideal candidate should demonstrate the following competencies:
Strategic business acumen: Understand business implications of decisions and/or events, and can exercise good judgment under pressure
Relationship management: build and maintain positive client and colleague relationships
Consulting skills: Assess client needs to recommend appropriate products and services to meet their company goals and objectives
Intellectual: Demonstrate high levels of professional curiosity and intelligence; strategic-thinking problem-solver who can relate to Director-level and above contacts; ability to learn new products and processes; demonstrate creativity; is an early adopter of new market trends and technologies
Selling Knowledge: Listen actively to client needs, create value in a sales campaign, handle complex sales scenarios, negotiate and generate referrals
Project management skills: Set initial expectations and follow through according to plan; adjust expectations accordingly
Problem solving skills: Identify and resolve problems in a timely manner
Team work: Balance team and individual responsibilities
Oral communication skills: Speak clearly and persuasively in positive or negative situations
Written communication skills: Write clearly and effectively
Technical acumen: Understand the value of our products and services
Presentation Skills: Present product ideas, product enhancements, current performance and recommended practices to clients
Adaptability/Flexibility: Adapt to changes in the work environment and/or client requests
Needed experience includes:
Bachelor?s degree
Three to five years of solution selling or strategic account management experience in either software sales or consulting sales, including a background in technology and/or media; or equivalent combination of education and experience
Knowledge of on-line publishing industry (3 years), ad servers and CRM systems
Willingness to learn Six Sigma and/or Lean Manufacturing principles
The Company
Operative?s next-generation, SaaS based platform and technology-enabled services help media industry leaders and their partners balance operational efficiency with innovation to reduce transaction costs and boost advertising revenue. Launched in October 2010, the Operative.One platform brings together the business processes and systems necessary to package, sell, traffic, manage, optimize and collect revenue on advertising products. More than 200 industry leaders rely on Operative to manage more than $6 billion in global ad revenue annually, including The Wall Street Journal, MSN, OMD, NBC Universal and National Public Media.
Operative Quick Facts:
More than 10 years of deep domain experience in digital advertising media
Client base of more than 200 media industry leaders
More than 300 employees globally
$6 billion in global ad revenue run through Operative solutions
Trafficking over 100,000 placements monthly
Trafficking expertise in more than 20 advertising technologies
Member of the IAB (US, UK) and the AOP UK
| Location: | 40 West 25th Street 10th Floor New York, NY 10010 United States |
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Operative
Investors: Edison Venture FundAll Jobs: at Operative
| Web Site: | www.operative.com |
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| Headquarters: | 40 West 25th Street 10th Floor New York, NY 10010 United States |
| Industry: | Software |
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