Account Manager QuickComm Software Solutions
THIS JOB HAS EXPIRED The Account Manager is responsible for executing regional market-specific account management strategies under the direction of the regional Head of Sales.
This role has P&L responsibility and proactively manages regionally named accounts comprised of large, complex MNCs, leveraging his/her well-honed relationship management skills and work with the Quickcomm and VGE Client Managers to ensure excellent service delivery leading to customer satisfaction, growth and retention.
Essence of Role ? Key Accountabilities and Duties
1. Impact on the Business
Manage large complex accounts, internally and externally.
Develop profitable and sustainable sales growth within assigned Key Accounts.
Develop and deliver key account plans for assigned accounts.
Direct and lead strategic Account plans for direct accounts, and support Quickcomm and VGE sales, in order to evaluate and mitigate risks and drive profitable and sustainable sales growth in line with Quickcomm and VGE business strategy and tactical activities.
Implement and manage the effective delivery of key customer programs including communication strategies, customer training, issue resolution and required internal reporting.
Develop strong customer relationships and grow revenues within our existing client base.
Accomplish goals assigned by management.
2. Customers, Suppliers and Third Parties
Lead regular, formal, commercial and operational reviews (including Stewardships) with the Customers and attend the regular operation reviews to ensure visibility, opportunity creation, capture and execution of resulting proposals
Utilize SFDC for all client activity and ensure required reporting is created and delivered.
Establish and maintain strong working relationships with business leaders and the wider Quickcomm and VGE team members to ensure the successful delivery of services to your customers
Demonstrate and maintain a thorough understanding of your customers? business objectives and their human capital and benefits issues and appropriately position value proposition with viable solutions to meet your customers? needs and achieve retention and upsell targets.
Manage the overall customer satisfaction and profitability of many of largest customers.
3. Leadership and Teamwork
Input into the Quickcomm Regional Sales Plan, including client and industry drivers
Attend all Quarterly Stewardships chaired by Client Managers to ensure visibility, opportunity creation, capture and execution of resulting proposals
Work with the Service Manager to establish and build strong working relationships with Customer business leaders across functions and regions
Support the Service Manager in maximizing customer satisfaction ratings
Ensure optimal client feedback to Product Management, Sales Management or other departments with regard to product requirements and enhancements.
Coordinate the business Key Account strategies and plans with the activities and actions of other involved parties at Key Accounts, such as GAMs & NAMs.
Establish and strengthen customer relationships with decision makers across functions and regions.
4. Innovation and Change:
Determine customers? unmet needs and translate internally for adequate follow up.
Investigate, track and resolve customer and client concerns; identify trends and implement solutions.
Evaluate risks and develop plans to mitigate
Identify and pursue sales opportunities including managing renewals, upsells and preparation of all bids/proposals and presentations for existing customers
Identify opportunity to develop new products and services and feeds into Product Development
5. Knowledge and Experience:
P&L responsibility for Telecoms Management aspects of assigned Accounts
Input into the Quickcomm regional Sales Plan, including client and industry drivers
Retain and grow your assigned accounts including meeting or exceeding up sell targets.
Provide statistics on all assigned accounts Stewardship frequency, resulting proposals, time to close, etc.
Provide customer feedback/requirements to Product Management, Sales Management or other departments with regard to product requirements and enhancements.
Maintain strong communication lines with regional Sales Executives and regional Head of Sales
Feedback to line-managers on the performance of the virtual team
Financial (limits/mandates, etc.)
Non-financial (customers/staff, etc.)
Accountable for the forecasting and achieving the account management sales target
Accountable for in-life customer revenues from in-Region
Responsible for delivering all RFP?s and proposals for assigned region with maximized revenue and margin
Retention of clients
Builds and maintains internal and external relationships with key stakeholders in:
the client base
the Quickcomm team
Vodafone Group stakeholders and the Partner Market Leadership team
OpCo?s, Partners and Affiliates
Customer satisfaction targets (NPS)
Strategic account plans and mitigation of risks
P&L delivery of the account
Client sign-off on the strategic account plan
Strategic management of the global customer relationship for between QC and direct customers of allocated customers
Management f the relationship with the GAM/NAM and customers for VGE (or VF OPA) customers
Management of renewals and drive incremental profitable TM/VTM revenue contribution for direct customers
GAM/NAM for VGE (VF OPA) customer support in the renewal and account planning process
7+ years? experience as an Enterprise Account Executive with responsibility across assigned region
5+ years of technical account management experience
Experience selling managed services and/or BPO TEM solutions
Prior experience account management of networking, telecommunications, and/or mobility solutions
Established C-level and senior level contacts with key players in the assigned regional market place
Ability to influence and educate customers on Quickcomm?s and VGE?s vision and value proposition in a manner that is relevant to the customer
Ability to convert complex business problems in to opportunities for Quickcomm solutions
Experience working within a matrix management structure
Superior written and verbal communications skills
Excellent presentation skills
Excellent commercial acumen and business sense
Strong negotiation skills
Self-starter able to manage and execute agreed strategies
Ability to manage personal expenses to a controlled budget
Fluent English required, other global languages an advantage or requirement depending upon region
Ability to multi-task and work in a fast paced environment
Results-focused, team-oriented individual with a solid work ethic
University degree preferred
||90 Park Avenue |
New York, NY 10016
THIS JOB HAS EXPIRED