Account Manager Market Force Information
Market Force has recently been recognized as a ?Cool Vendor of the Year? by Gartner Group, a top private company by Colorado Business Magazine, ranked #21 on the Honomichl List and one of the country?s fastest growing companies by the Inc 5005000.
Market Force is the leading global customer intelligence solutions company for some of the world?s largest brands, including major retailers, restaurants, grocery and convenience stores, financial institutions, hotels and hospitality, entertainment studios and consumer packaged goods companies. We are a privately-held company with our headquarters in Louisville, Colorado, and four Centers of Excellence in Albany, NY, Atlanta, Georgia, Winnipeg, Canada and outside of London, UK.
Our solutions help brands make sure they are consistently delighting their customers in every store, every time, and driving bottom line improvement. We provide clients with a comprehensive customer intelligence solution which includes collecting and analyzing multiple customer experience data streams from their locations, including mystery shopping, customer satisfaction surveys, call center services, and social media monitoring to give a holistic view of their in-store experience. At the same time, we are pioneering a new market?customer intelligence?with a groundbreaking technology platform that hosts that data and predictive analytics that enable clients to understand what matters most to consumers, and what changes will have the biggest impact to the business.
Summary: Provide exceptional service to Market Force Information client base through the maintenance of our business relationships.
Essential Duties and Responsibilities:
Responsible for oversight of monthly project maintenance, included but not limited to ensuring each project is set-up and activated in a timely manner; site file management; processing assignments in Research and Review AM in a timely manner; submitting Work Request forms to R&D; reviewing Inquiry and Invalid reports to determine project updates/enhancements; maintaining accurate project documentation; and other project management tasks as required.
Maintain client relationship and program oversight for our clients.
Manages the successful implementation of new client contracts. Responsible for adherence to all contract specifications.
Collaborate with clients to implement program and/or questionnaire changes, and communicate changes to relevant support departments.
Responsible for submission of accurate financial and program volume estimates and client invoicing on a monthly basis.
Ensure successful delivery of Market Force Information products and services.
Responsible for delivery of client reporting via client-branded reporting websites, tabulated reports and other related client reporting such as FTP, XML, or other automated reporting jobs.
Create reporting specifications to meet client?s custom reporting needs and work with IS team to deliver to clients.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not construed to be an exhaustive list of all job duties performed by the personnel so classified.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Bachelor?s Degree required.
3 ? 5 years experience managing day to day relationship for large client accounts in one of the following verticals: CPG, Restaurant & Hospitality, Retail, Drug & Grocery, Petroleum/Convenience, Banking & Financial Service Institutions, Telecom or Manufacturing.
Proficient in the use and application of MS Office Suite (Word, Excel, PowerPoint and Outlook).
||Norcross, GA |