Account Manager iMODULES

About the position:

The Account Manager works within the Account Management team to cultivate relationships with clients to ensure they are maximizing results using Encompass from iModules software. They listen, build relationships, demonstrate the features and benefits, serve as the client advocate and are ultimately responsible for client success.

Responsibilities Include:

Maintain consistent and open communication with named list of clients
Respond to escalated technical issues and communicate a resolution timeframe, when necessary
Establish relationship with client to ensure highest level of customer service/customer success/customer satisfaction
Encourage software adoption
Provide recommendations on utilization of software features
Identify when software usage is below established thresholds and work with client to increase usage
Drive renewal process
Generate renewal agreements, renewal notifications and communication regarding the contract renewal process
Drive the contract renewal to conclusion, per the established renewal process
Grow account revenue
Identify cross sell opportunities across the organization
Identify and close add on sales opportunities
Project Management
Oversee project management of add on sales projects (Design Services, Professional Services, Data Services solutions, etc)
Strategic Consulting
Consult with clients to translate advancement goals/efforts into effective online initiatives using Encompass

Desired qualifications and experience:

Previous account management experience, preferably in the software industry
Excellent communication skills
Strong focus on customer service
Understanding of Content Management Systems, Email Marketing and Data Collection Systems
Advance knowledge of the Internet, website development, HTML and design preferred
Strong PC skills, including MS Office
Bachelor?s degree or equivalent experience

Compensation and benefits:

Total compensation includes base salary + commission. Medical, dental, disability, life and vision benefits. 401k plan.

Location:	7201 West 129th Street Suite 100 Overland Park, KS 66213 United States