Account Manager Reply.com
THIS JOB HAS EXPIRED Description:
Our Account Managers have a positive mindset and strive to hit weekly goals in an effort to ultimately impact the company bottom line. They also enjoy spending much of the time talking on the telephone with customers and contractors/shops across the country. Account Managers are service minded and friendly but are also efficient with their time in order to reach personal and company-wide goals.
An ideal canidate for Account Manager would be someone who:
Is passionate about ensuring a successful customer experience
Will drive yourself to exceed all realistic expectations!
Understands proactive Account Management
Can instruct without condescending
Can handle challenging customers with a smile in their voice
Approach their objectives intelligently
Make outbound calls, send emails & faxes, do telephone presentations/instruction to existing customers in your assigned states.
Take inbound calls from existing contractors and respond to their needs and challenges as they occur.
Present relevant information to contractors, (e.g. "how to get started you're the sales leads coming your way, Putting Reply! Best Practices to use for effective selling and positive ROI")
Add to the growing list of active contractors by reaching out to those that have discontinued our service temporarily, and by getting referrals from existing customers that you can hand off to the sales team as warm leads to follow up on.
Enter data into the CRM software for each point of contact (phone call, email, mail, etc.). Keep info up to date for tracking and reporting purposes
Work as a member of the team in support of your teammates when their load gets heavy or when they have to be away from the office.
Actively participate in making improvements to the Account Management process for the team
Account Management/Customer Support experience
Consultative or Strategic Sales training
Effective and active listening
Organization and the ability to multitask
Technological adeptness (Office software, CRM, et al)
Ability to work independently to achieve targeted objectives
Excellent communication, time management, and organizational skills
Able to effectively and professionally represent Employer and its products
||Portland, OR |
THIS JOB HAS EXPIRED