Account Manager Bunchball

Get in early and play an integral role in scaling the business for the market leader in the hottest new sector of the Internet economy: gamification.
Sitting at the intersection of social media marketing and social gaming, gamification is transforming the way businesses engage customers and motivate employees. By applying the same principles that inspire people to participate in gameplay, businesses can dramatically increase the size of their audiences and drive deeper and more frequent engagement, and Bunchball's cloud-based Nitro gamification platform makes it easy to deploy these game mechanics.
As an Account Manager you are the main point of contact for Bunchball customers, acting as the liaison between the customer and our internal teams. You will ensure absolute customer satisfaction by delivering measurable value through successful gamification programs powered by Bunchball solutions. Your ability to drive customer deployments from program design through technical deployment will include orchestration of the efforts of Bunchball subject matter experts, customer teams and other third-party participants. You will influence the growth of customer gamification programs, Bunchball product evolution and our approach to the marketplace.
What you get to do every day:

• 
  Overarching account management of multiple customers
  


• 
  Foster relationships with customer business stakeholders
  


• 
  Advise customers on Gamification and Bunchball solutions
  


• 
  Responsibility for the quantifiable success of customer programs
  


• 
  Deliver overall customer satisfaction to ensure renewals and expansion of deployments
  


• 
  Direct Client Services subject matter experts during customer deployments
  


• 
  Move customers through rapid deployment cycles using repeatable scalable methodologies
  


• 
  Support the pre-sales process to guide clients to qualified successful program kickoff
  


• 
  Partner with Client Services SMEs and other Bunchball functions to identify opportunities to improve Bunchball solutions, products and deployment methodologies
  

What you bring to the role:

• 
  BS/BA - MBA is a plus and a minimum of 2+ years experience in a services organization in a client-facing role
  


• 
  Exceptional organizational skills with a commitment details
  


• 
  Proven ability to work well within a team environment while accomplishing individual projects
  


• 
  Project management skills and methodologies that deliver complex digital programs on time and on budget
  


• 
  A passion for digital, online marketing, social media, and a keen interest in gamification
  


• 
  Strong PC skills with emphasis on Microsoft Word, Excel, and PowerPoint required
  


• 
  The ability become skilled in the principals of gamification and the technical aspects of a cloud-based gamification platform
  


• 
  Strong written and verbal communication skills
  


• 
  Strong analytical skills and the ability to think outside of the box
  


• 
  Able to meet deliverables and drive your work to completion within specified timelines
  


• 
  Great communication skills both written and verbal
  


• 
  Ability to present ideas and solutions to many audiences including senior management
  


• 
  Can work cross functionally in many areas without being constrained by your job function
  


• 
  Collaborative, upbeat work ethic where you can take ownership and have fun
  

It's an exciting time at Bunchball, with lots to do We offer a competitive salary, aggressive commissions plan, 401(k), medical, dental and vision coverage. If you think you're the right person for this job, please send a resume to jobs@bunchball.com.

Location:	333 Twin Dolphin Drive Suite 120 Redwood City, CA 94065 United States
Functional Area:	Other