Account Manager Cornerstone OnDemand
The Account Manager will be responsible for managing and growing Cornerstone?s enterprise customer base. This position requires a unique and talented individual that excels in multiple business disciplines including business development, solution selling, consulting, project management and customer service.
You'll divide your time between developing relationships, managing escalations, impacting customer satisfaction ratings and identifying new business opportunities within those key enterprise customers. You will work closely with key resources within Cornerstone to ensure that you and the customer are well-supported and successful. Due to time zone differences, the Account Manager will need to manage a flexible schedule that provides for both access by local customers and headquarters-based colleagues.
To be a good fit for this position you'll have at least five years of customer-facing, account management, project management, and ideally sales or consulting experience. You will need business process and technical aptitudes. Strong sales acumen, negotiation capabilities and a passion for winning business are strong assets. You will be or will quickly become an expert on the Integrated Learning and Talent Management industry, the Cornerstone application and the business processes that it supports. Excellent customer service skills are a must, as well as a positive and upbeat attitude to build satisfied and loyal and loyal clients, and an entrepreneurial spirit. Finally, you'll need the professional maturity and savvy to manage and prioritize your time, work autonomously as a remote employee, and interact effectively with business and technical professionals internally and externally.
This position will report to the Director of Account Services. The Success in this role may provide a host of additional opportunities for growth such as travel, career progression, and significant financial upside. We are committed not only to recruiting top talent, but also to retaining great people.
Create account strategies and plans for key customer accounts in order to achieve stated customer and Cornerstone business objectives
Attain or exceed sales quota by identifying customers? business challenges and aligning Cornerstone products and services to create world-class solutions that delivers significant value
Manage and expand relationships ?high and wide? in customer organizations in order to expand the relationship footprint
Collaborate with other functions to ensure excellent delivery of service, quality deliverables and the highest level of customer satisfaction possible
Required Skills and Experience
5 years of customer-facing experience and account management experience for an enterprise software company, preferably SaaS
Solution sales or consulting experience preferred
Willingness to travel
Bachelor?s degree in Business, Management or Marketing
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