ACCOUNT MANAGER Allegiance
As an account manager, you will help your clients gain insights by leveraging the full power of the Allegiance platform. You will act as a trusted advisor to your clients and become a key differentiating factor between Allegiance and our competitors. You will maximize business partnerships to increase the footprint of your accounts and, most importantly, you will use your amazing relationship building skills to create ?crazy, loyal fans? who are engaged for life.
Master the ins and outs of Allegiance?s products and offeringsBuild long term, deep relationships with contacts within multiple client organizations (you know how they use our products, are intimately familiar with their business objectives and system needs; oh and you also know their favorite food and how many kids they have)Collaborate with clients and internal partners to address system challengesRespond quickly to ad hoc inquiries and requests from clientsConduct insightful account reviews that result in happy clients and upsellsCommunicate professionally and clearly with clients, executives, and internal stakeholders to insure client needs are metManage small project implementationsGracefully communicate system challenges and limitations and actively seek alternate solutions and ensure the resolution of issues in a timely manner Anything else required to delight your clients, resulting in renewals and growth for AllegianceProactively identify accounts whose revenue may be shrinking so as to address any ?at risk? customers and reach out to these accounts to ensure they are retained as customers.Acts as the business stakeholder for custom development work.
Required Skills/Personality Traits:
You have a passion for learning with the ability to dig in and get dirty in the data until you find the answers you are looking forYou are responsible for maintaining and growing business ? selling solutions not just productsYou encourage collaboration between internal teams to ?get the job done? for your clientYou are crazy about making your clients happyYou can manage a project like nobody?s businessYou aren?t afraid to hit the phones to capture unpaid renewals or just check-in with your clientsYou value excellent work and are comfortable wearing any hat that is thrown your wayYou are as comfortable communicating with the CEO as you are with your office-mate
Education and Experience:
BS or BA; MBA a plus Prior account management experience required
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