Account Manager-Southeast Region Passport Health Communications

Benefits:Comprehensive Benefits Package
Employment Type:Full Time
Department:Passport Division (Patient Access)
Description:Passport Health Communications, Inc., a nationally recognized pioneer developing innovative solutions for the healthcare industry and one of Healthcare Informatics Top 100 Healthcare Companies, is seeking an Account Manager.

The Account Manager is responsible for cultivating positive, long-term client relationships. Position focuses on client satisfaction, and retention. The Account Manager monitors transaction utilization and works consultatively with clients to: 1) ensure client satisfaction with Passport?s products and solutions, 2) increase utilization of current products, 2) to identify and communicate opportunities where other/additional Passport products and services may add value.

Position Requires approximately 50-75% travel. Territory includes FL, GA, NC, SC, AL and MS.
Duties:Retention of Current Clients
 Secure and maintain positive and long-term client relationships
 Work in tandem with sales team and product managers to ensure client expectations and experience of purchased products are met during sale to install.
 Facilitate timely resolution of client issues.
 Act as the liaison between key client contacts and Passport staff to ensure consistency and continuity of services to meet client expectations.
 Maintain and monitor client utilization/admin reports on a regular basis to maintain customer utilization at expected levels.
 Schedule quarterly review with key client contacts to evaluate client utilization, determine client needs, and develop client service plans that ensure appropriate utilization of all contracted products.
 Identify potential At Risk clients, monitor, facilitate resolution of issues and communicate solutions to clients.

Maintenance of Current Clients
 Manage client payer needs, monitor client payer utilization, and target needed payers for development.
 Assist in the marketing and communication strategies to key client contacts and coordinate marketing plans with Marketing and Business Development staff. Participate in managing the client participation of user group meetings, lunch and learn sessions, and coordinate, schedule, and organize educational and promotional events with Marketing staff. Coordinate the development of client case studies and ROI analyses with Marketing staff.
 Secure client contacts across multi-departments within the client facilities to insure overall client satisfaction .

Corporate Partnership

 Serve as the voice of the customer and actively provide feedback through appropriate channels (including product management and development) to identify product, process and company improvement opportunities.
 Maintaining up-to-date understanding of industry trends and technical developments that effect target markets.
 Competitor vigilance - Identify competitor presence within client base and communicate information and feedback internally

Database Management
 Maintain and update all client communications, activities, issues and correspondence in database on a regular and consistent basis.
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Administration
 Make all travel arrangements, including airline, rental car, and hotel reservations.
 Complete expense reports for travel on a routine basis.
Qualifications:? Associates? or Bachelor?s degree and 3 years experience in healthcare / sales experience.
? Strong interface technical skills.
? Strong communication skills (written and verbal).
? Customer service orientation.
? Excellent time management and organizational skills.
? Working knowledge of PC-based Internet and Windows applications.
? Knowledge of healthcare revenue cycle, as well as, product specific, sales cycle.
? Proficiency in salesforce.com or similar product

Equivalent combination of education and experience may be considered.

Location:	Atlanta, GA United States