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Account Manager, West BoardVantage
THIS JOB HAS EXPIRED
BoardVantage is looking for a West Coast based account manager. The account manager will help drive customer satisfaction, ensure customer renewal and develop new business opportunities for the company's services. Also, the account manager will be the primary point of contact for clients in the region. This position reports to the Western Regional Director.Responsibilities:
Assist account support with 24x7 phone support for BoardVantage users across different time zones
Build and maintain broad and diverse functional area relationships among strategic account contacts to create solutions, provide support and enhance business outcomes for our customers
Take ownership of growth opportunities within an account base for new BoardVantage products and services that can help customers achieve their business objectives
Organize resources to ensure that the customers get to the right resources and products to help their organizations
Schedule and perform regular formal business reviews with assigned customers that highlight account-specific analysis and recommended program improvements for optimizing outcomes and results from the BoardVantage product suite
Work with customers to identify, manage and resolve any roadblocks or obstacle to the successful adoption of the BoardVantage application
Escalate and partner with account support
Perform ongoing account analysis to ensure that BoardVantage is meeting the customer's expectations
Develop and maintain relationships with key decision makers and primary contacts with assigned account base
Required Skills/Experience:
Bachelor degree level required with at least five (5) years' experience in a customer-facing, service-oriented position dealing with senior executives and board of directors
Ability to communicate effectively with small and large groups in various functional areas
Wherewithal to self-manage and juggle a diverse workload
Strong project-management, organizational and problem-solving skills
Capacity to collaborate with cross-functional teams and personnel at all levels at BoardVantage and in customer organizations
Proficiency in identifying and solving customer problems while demonstrating BoardVantage's value
Demonstrated success participating in medium to large-scale technology implementations
Proven experience building internal and external customer relationships, navigating across an organization and growing current customer business base through internal partnerships
Track record of solution-oriented innovation and business acumen
Ability to develop and maintain strong client relationships and identify potential opportunities to grow revenue within existing client base
Strong technical experience supporting desktop/laptop environments as well as related software and in-home networks (Mac experience a plus)
Maintain a strong working knowledge of all BoardVantage applications and client processes (Salesforce.com, WebEx, or other similar web-based, desktop applications a plus)
Willingness and ability to travel 25% of the time
Strong verbal/written communication
| Location: | 1060 Marsh Road Suite 110 Menlo Park, CA 94025 United States |
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THIS JOB HAS EXPIRED
BoardVantage
Investors: Foundation CapitalAll Jobs: at BoardVantage
| Web Site: | www.boardvantage.com |
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| Headquarters: | 1060 Marsh Road Suite 110 Menlo Park, CA 94025 United States |
| Industry: | IT Services |
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