Account Relationship Manager Movero

Position Description/Responsibilities:

Provide account level customer support to an assigned portfolio of revenue generating customers for Movero, Inc.
Build/maintain/grow relationship with customer points of contact throughout the clients organization including the decision maker
Understand client?s business strategy and communicate their agenda to appropriate internal resources so development of products and services meet those needs
Provide consultative insight and knowledge to clients based on industry trends, technology developments, and competitive activity
Hold monthly proactive meetings (these can be held via conference call versus face-to-face) with clients to review cost savings initiatives ? defects, optimizations, project status, etc...
Hold monthly meetings with VP Account Management and Sales as appropriate to review assigned base, inclusive of account planning
Responsible to partner with other key functional areas to ensure customer satisfaction within portfolio
Deliver Business Reviews with assigned customer base as defined in the Business Review Schedule
Be aware of cost allocation (especially account management cost) and overall margin analysis for your clients
Uncover additional revenue-generating opportunities in account portfolio
Engage Sales as needed for complex selling opportunities
Responsible for revenue protection/churn/account retention and product penetration where appropriate
Responsible for carrier commissions revenues related to activations and upgrades within assigned portfolio
Maintain Client Profile (wireless policy, contract, service guide and client information) within appropriate system
Audit billing data and submit accurate, timely, and complete billing/chargeback files according to client format and schedule
Monitor Operational daily and monthly metrics and key performance indicators ? SLAs and SLOs
Client escalation POC if internal partners are not meeting SLAs
Provide training for client POC?s and administrators
Maintain/Grow Client Carrier Representative(s) relationship
Review defect and optimization results with customer, acquire customer approval for changes, and monitor changes submitted to the carrier
Lead and facilitate customer projects related to customer procurement and billing with other key functional areas
Collections on accounts receivable, when necessary
Maintain client contact activity via SalesForce.com
Special Projects as assigned by VP Account Management

Qualifications:

Proven Commitment to deliver exceptional customer service
Proven ability to work well with external and internal customers, business experience heavily skewed in Care Operations
Good negotiation and account navigation skills
Ability to meet both quantitative and qualitative objectives
Strong organizational, administrative, and time management skills
Strong problem solving and work-around solution skills
Strong written and verbal communication skills, including presentations
Ability to foster teamwork and partner across functional areas to deliver seamless service to customers
Minimum 3-5 years experience in Telecommunications and customer care/relationship portfolio management , both wire line and wireless
Computer skills in a Windows environment ? especially Excel

Location:	5901-B Peachtree Dunwoody Rd, NE Suite 390 Atlanta, GA 30328 United States