Account Representative Peregrine Semiconductor
THIS JOB HAS EXPIRED Peregrine Semiconductor Corporation (NASDAQ: PSMI) is a fabless provider of high-performance radio frequency integrated circuits (RFICs) based upon its patented UltraCMOS technology. UltraCMOS enables high linearity, high speed, low power consumption, and small design size for wireless applications in the commercial, industrial, space, defense, test-and-measurement, wireless-infrastructure, and broadband markets, among others. From the mobile wireless device you use every day, to satellites in space, Peregrine Semiconductor is Changing RF Design. Forever.?
Peregrine Semiconductor is a publicly-held company with a fast growth rate. The Company?s unique technology and potential for professional advancement make this an excellent career opportunity for innovative and goal-oriented individuals.
Peregrine Semiconductor is an equal opportunity employer supporting a diverse workforce.
Note: The Peregrine Semiconductor name and logo are registered trademarks, and Changing RF Design. Forever.? a trademark of Peregrine Semiconductor Corporation in the U.S.A., and other countries. All other trademarks mentioned herein are property of their respective owners.
This position is responsible for championing Peregrine?s customer needs within the company. The Account Representative is responsible for managing customer orders and working with various departments within the company to ensure customer deliveries are made. This position is responsible for working with and supporting Peregrine?s direct and indirect sales team to include sales representative and distribution partners located in Japan. The Account Representative must support these responsibilities by following Peregrine?s documented policies and procedures and work with the sales operations team to keep those procedures up to date and clear from ambiguity.
Roles & Responsibilities will include:
? Research and respond to order status, inventory, lead time, and expedite inquiries.
? Work with internal and Field Sales Team on sample requests.
? Work with internal and Field Sales Team on pricing/quote requests.
? Enter orders into system with and work closely with Operations to track orders.
? Respond to customer inquiries and resolve customer service issues and complaints.
? Work with Sales/Customer on RMA?s and coordinate with Quality on Failure Analysis requests.
? Identify delivery delays and errors, and work cross-functionally to ensure timely delivery.
? Provide support to outside Sales Team, and customers on day-to-day sales operations.
? Work with various departments within company as needed to support customer requirements.
? Maintain customer records in ERP system.
? Analyze detail, create reports, and present data to Senior Management.
? Perform ERP improvement project user acceptance testing.
? Analyze, research, recommend, test, and train on business process/system improvements.
? Support individual activities at customer sites, and work with regional managers for global coordination.
? Ensure ERP/Order Management System data is accurate and updated in a timely manner.
? Work effectively with Internal/External Teams to ensure On-Time Delivery of customer requirements.
? Resolve customer service issues, complaints, RMA's, quickly and efficiently.
? Ensure Customer Sample delivery requirements are met.
? Respond to inquiries with internal and external customers professionally, and in a timely manner.
Minimum Requirements include education and experience:
? Bi-lingual in English/Japanese. Fluent in all forms of Japanese communication (speaking / reading / writing).
? Min 10yrs experience in semiconductor industry.
? Min 10yrs experience using Oracle/SAP Sales Order Management software/ERP systems.
? ERP Project implementation experience.
? Proficient in Microsoft Office programs (Outlook, Word, Excel, and PowerPoint).
? Bachelor?s degree preferred.
The following traits are highly valued:
? Must have friendly and supportive disposition.
? Must be able to maintain good attitude and foster spirit of teamwork.
? Must be customer service oriented.
? Able to pay attention to detail, and possess high level of organizational skill.
? Able to perform work with highest level of integrity.
? Able to multi-task and work competently in a dynamic, fast-paced, environment.
||9450 Carroll Park Drive |
San Diego, CA 92121
THIS JOB HAS EXPIRED