Account Services Representative Atherotech
Atherotech, Inc. is a leading provider of cardio-diagnostic health services. The Account Service Representatives primary responsibility is to provide outstanding service and support to all existing accounts to ensure their continued use of Atherotechs services. Prompt follow up and resolution to all customer issues to ensure customer satisfaction and maximize Territory Mangers prospecting and selling new accounts. To work within company standards to achieve customer satisfaction, revenue generation, and long-term growth in line with company vision and values.
Essential Duties and Responsibilities
Target key accounts for VAP and other testing growth. Introduce new products and services; develop sales cycle and call frequency
Drive sales through pre-call planning, post-call analysis and follow-up.
Work Collaboratively with Territory Manager to develop a business plan to drive success. Have weekly and monthly updates to ensure the plan is being executed.
Serve as a liason between the accounts and the Territory Manager and communicate effectively with both
Increase the profitability of existing accounts by analyzing profitability, product and service portfolio and communicating ongoing plans with customers. Follow-up by executing solutions.
Partner with TM, Director and MSC to jointly sell profitable and medically necessary testing products to targeted accounts. Engage with vendors and partners to move the business forward. Leverage internal business relationships; work collaboratively with counterparts through constant communication to help build and better execute the business plan.
Build relationships at multiple levels within the account (e.g., physician, office staff); with internal support staff and with operations to maximize efficiency of processes. .
Implement the key message platform (belief ladder) on all sales calls to engage the customer and assess their clinical position and determine key message to be delivered based on belief ladder position.
Maintain a breadth of knowledge of all connectivity products (i.e. results only/bidirectional interfaces, Emdeon, Care Evolve etc.)
Increase discretionary business through insurance access.
Leverage all tools and resources (including data, sales portal, target lists; CRM, Marketing Department, Laboratory resources, and corporate resources as needed)
Collaboratively develop processes to identify competitive tactics and how to overcome them. Work with Marketing Department to develop proactive approaches to competition.
Ensure compliance with company policy and government regulations
Implement Account Management Activities when needed (pricing increases, reduce services, reduce overnight shipping, reduce supplies,etc.).
Complete all administrative tasks thoroughly and promptly
Experience and Skills:
Bachelor's degree desired
Laboratory/Healthcare experience preferred
Knowledge of Healthcare/Laboratory Industry and general economics of business
Experience in sales or with account ownership with strong documented track record of success preferred
Ability to develop and sustain strong customer relationships; Strong ability to close.
Strong strategic planning and organizational skills
Excellent oral and written communication and presentation skills
Solid PC skills including knowledge of Microsoft Office
We are looking for individuals who can develop strategies that lead to success. We are looking for natural leaders with entrepreneurial spirits, who want to develop and grow within the organization. If you have a passion for success, know how to energize others and have a good business savvy, knowing how to work within the organization to move things forward.
Position requires significant travel to current clients. The possession of a valid state drivers license without driving infractions or restrictions is mandatory.
Job Level: Mid Career (2+ years)
Number of Openings: 1
Years of Experience: 2 - 5 Years
Level of Education: BA/BS
Salary: $ 45000 to 45000 per year
Starting Date : ASAP
||Phoenix, AZ |