New York Categories:
Account Strategist, Outbrain Amplify Outbrain
THIS JOB HAS EXPIRED
Outbrain is seeking a Campaign Strategy for Outbrain Amplify, our self service product. The right candidate will be efficient, analytical and ready to take on ownership of customer relations in a new segment of our business. The account strategist will work to scale Outbrain?s great customer service to a larger client base while keeping a pulse on the user base?s needs and issues.inShare
Responsibilities
Implement a process to efficiently answer support inquiries
Manage support requests for Outbrain Amplify
Track common questions and problems to develop and maintain our FAQs
Liaise between users and our product team to communicate common asks and issues
Track and report on overall spending per customer and identify customers with larger potential
Work closely with marketing to identify opportunities and implement programs to grow the existing user base and increase usage
Qualifications
2-3 Years in Customer Support and/or Community Management or Development
Ability to multi-task and handle support requests on a large scale
A technical aptitude and desire to learn the intricacies of the Outbrain system
Analytical ability to monitor and identify performance trends
Passion for online media and the web as a marketing platform
| Location: | 41 East 11th Street 11th Floor New York, NY 10003 United States |
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THIS JOB HAS EXPIRED
Outbrain
Investors: Gemini Israel Funds, Lightspeed Venture PartnersAll Jobs: at Outbrain
| Web Site: | www.outbrain.com |
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| Headquarters: | 41 East 11th Street 11th Floor New York, NY 10003 United States |
| Industry: | IT Services |
