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Account Support Specialist NexTag
THIS JOB HAS EXPIRED
Account Support Specialist
Sales | San Mateo, CA
Nextag.com is part of the Wize Commerce Shopping Network that also includes guenstiger.de, FanSnap, and Calibex. Every month, over 50 million visitors come to Nextag for the best shopping experience.
This role is a key part of our amazing Product Shopping sales team for Nextag.com. The Account Support Specialists are experts at providing our merchants with the comprehensive support that makes our site the best platform anywhere to market products to consumers. We love ecommerce, and this role helps our merchants optimize the tools that make our unique shopping experience possible.
Responsibilities:
- Provide customer support for major customers/merchants via email and telephone
- Effectively handle and resolve customer concerns and support issues
- Use Nextag systems to activate new merchants
- Communicate with technical support staff, billing department and the Development Team about relevant customer complaints or inquiries
- Resolve product or service problems by:
- clarifying the inquiries to determine the cause of the problem
- selecting and explaining the best solution to solve problems
- expediting correction or adjustment
- following up to ensure resolution
- Excellent verbal and written communication skills, good listener, well organized , and detail oriented
- Proficient knowledge of Win 2000/XP and MS Office applications
- Team oriented with the ability to work independently
- Excellent customer service ethic
- Solid knowledge of Internet and able to adapt to new technology and changes.
- Ability to navigate a computerized data entry system issue tracking applications
- University Degree required
- 1-2 years of customer/sales support experience is a big plus
- Proficient working with HTML; additional graphic and web design skills a plus
- Knowledge of CSS a plus
- Fluent in English (Spanish, Japanese, Italian, German, and French a plus)
- World class ping pong and foosball skills!
| Location: | Sales, CA United States |
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THIS JOB HAS EXPIRED
NexTag
Investors: MorgenthalerAll Jobs: at NexTag
| Web Site: | www.nextag.com |
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| Headquarters: | 1300 South El Camino Real Suite 600 San Mateo, CA 94402 United States |
| Industry: | IT Services |
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