ACH SPECIALIST NetSpend
THIS JOB HAS EXPIRED DESCRIPTION
The ACH Specialist will contribute to the success of NetSpend?s Banking Operations Department by efficiently handling crucial ACH functions within specified timeframes and daily deadlines. This position will be closely involved with Direct Deposit, an area that is considered highly important to our customers? well-being and to the future of our company?s growth. In addition, a successful ACH Specialist will provide superior contributions to a positive customer experience, in alignment with NetSpend?s focus and mission. We provide abundant opportunities for professional development, in addition to 3-weeks paid vacation, an annual performance-based bonus, and excellent benefits.
Perform effective ACH exception-handling within required deadlines and strict compliance.
Provide consistent, high-quality customer-focused service that exceeds established standards.
Contribute to a smooth-running team environment that works well together.
Gather verifications for pending deposits and originate manual return items.
Reply to garnishments, liens, and levies in a timely, accurate and compliant manner.
Take phone calls and respond to inquiries from customers, banks, government entities and internal departments.
Maintain spreadsheets and create regular summaries and reports of departmental activities using Excel and Word.
Recommend improvements that result in more efficient procedures.
Comfortably work within a defined attendance and punctuality policy that is designed to help our customers.
Knowledge of tCam or similar CRM (customer relationship management) tool.
Strong customer-centric skills required, experience with escalated-calls preferred.
Knowledge of ACH operations and 2-or-more years? experience in the electronic payments industry preferred.
Background in consumer-based payments operations a major plus.
Ability to research, recognize and solve problems in a team environment.
Ability to multi-task and work on various accounts and issues both together and alone.
Commitment to teamwork and ability to perform well with little or no supervision.
Excellent verbal and written skills with the ability to communicate effectively with customers, co-workers and management.
Strong problem-solving skills with high attention to detail.
Excellent organizational skills and ability to function in a high-tech fast-paced environment.
Comfort with fluctuating volumes and accepting occasional schedule-changes at peak volumes.
Experience with Outlook, Excel and MS Word.
College degree preferred, but equivalent experience considered.
As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws.
||P.O. Box 2136 |
Austin, TX 78768
THIS JOB HAS EXPIRED