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Acount Manager - West Region Peopleclick
Job Description
The Account Manager serves as the central point of contact and liaison between the client and the company. As the key business relationship owner, the Account Manager is responsible for:
? Revenue and Customer retention
? Working with Product Management, Operations, Engineering, and Services/Support for overall customer satisfaction levels
? Providing proactive counseling on maximizing the product and/or service the client has from Peoplefluent
? Retaining existing contract value and terms while ensuring long term client revenue retention, and identifying opportunities within existing clients to increase total revenue through relationship driven, strategic solution selling.
? Partnering with Regional Sales Managers in a collaborative effort for new revenue opportunities
? Delivering strategic business reviews on a quarterly, semi-annual or annual basis (depending on client scope)
To be successful in this role, the Account Manager will be required to leverage all available resources within the company.
Responsibilities:
? Understand the contractual terms and manage all activities to maintain compliance with these terms
? Domain expertise in strategic Human Capital Management practices, and the role HCM solutions play in effective organizational Talent Management initiatives
? Establish strategic relationships with key client stakeholders with the purpose of securing and expanding Peoplefluent?s business
? Develop account strategy plans
? Strong expertise in the system(s) or services the client is using from Peoplefluent
? Identify and document the client?s business processes (current state and desired state) and where Peoplefluent enhances these processes
? Educate the client on upcoming new product releases and offerings, and on other Peoplefluent services that can add value to the clients business
? Participate in the final stages of the client?s implementation, working closely with the Services team to fully understand the scope and objectives of the client?s unique configurations and to begin developing strategic relationships with the various client stakeholders
? Own all escalation issues until resolved, working closely with any internal resource needed to properly resolve such escalations
? Conduct post-escalation debrief sessions individually with the client and with appropriate internal teams (including management) to assess the root cause of an escalation, document actions taken to reach resolution, and define any changes or steps to be taken to prevent such escalation from occurring in the future
? Work closely with services and training team members to conduct ongoing system optimization efforts to maintain system relevance and effectiveness
? Work closely with internal legal, finance/accounting, and other related groups to manage the business aspects of the client relationship, addressing any discrepancies or issues immediately
? Document all related activities in detail within the internal CRM system of record
Job Requirements
? Minimum of 5 years experience in the Human Capital Management industry
? Experience to be in any of the following:
? Human Resources, Talent Acquisition, or Talent Management function in a corporate environment
? Staffing or Managed Services
? HCM software
? Strong verbal and in-person presentation skills, with a proven ability to lead meetings with executive level stakeholders
? Fluent PC skills, including the Microsoft office suite, and CRM systems
? Exceptional Customer Service skills with a passion to provide solutions to clients needs
? Bachelor?s Degree or equivalent experience
| Location: | Denver, CO United States |
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Peopleclick
All Jobs: at Peopleclick| Web Site: | www.peopleclick.com |
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| Headquarters: | Two Hannover Square Seventh Floor Raleigh, NC 27601 United States |
| Industry: | IT Services |
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