Advertising Account Manager TripIt
THIS JOB HAS EXPIRED Position Description
Concur (NASDAQ: CNQR) is the leading provider of travel and expense management solutions. As a Software-as-a-Service (SaaS) provider, Concur?s easy-to-use Web-based and mobile solutions help companies and their employees control costs and save time. By driving innovation in the travel and expense industry, Concur is on a mission to create The Perfect Business Trip for both the individual traveler and enterprise organizations. In 2011, Forbes ranked Concur the #1 Most Innovative Growth Company. Powering evolution in travel technology, the Concur Connect platform enables the entire travel and expense ecosystem of customers, suppliers and solution partners to access and extend Concur?s T&E cloud. Concur is trusted by thousands of companies in more than 100 countries and reaches millions of employees worldwide.
Our team needs a new rock star! We are seeking a client service rock star to join our dynamic advertising team at one of the most exciting travel companies in the world! This position is a blend of customer service, ad trafficking, ongoing campaign management and sales support. This individual will be responsible for coordinating with our Ad Engineer to implement online ad campaigns and troubleshoot any issues that arise. He/she is also expected to deliver stellar customer service for all assigned clients in every area. You will be a key contributor in the Advertising team, implementing online ad campaigns, managing ongoing monitoring of revenue delivery and performance, communicating with clients regularly about results and optimization recommendations, and providing analysis to support Management and Sales teams.
The successful candidate will work closely with our clients to understand their business needs and identify needs that our ad offerings can address, with the ultimate goal of becoming an integrated partner in the client?s forward looking advertising strategy. Additionally, you will be supporting sales in the field by responding to RFP?s and putting together compelling presentation materials to deliver to prospects. This role is the primary point of contact with our key advertising partners once a contract has been signed off and all the way through to billing.
Work with Advertising Engineer (AE) to schedule and launch interactive advertising campaigns in timely and accurate manner, using an ad serving platform within technical specifications
Work collaboratively with AE to recommend campaign modifications, leveraging understanding of advertiser and product performance
Monitor and analyze campaign performance to ensure customer satisfaction and provide suggestions for optimization and 100% delivery of campaigns
Modify Flash files, HTML, and 3rd party tags to ensure ad server compatibility; test and verify tags.
Own and manage special projects related to the ongoing maintenance of a continually changing advertising climate.
Assist AE as needed with scheduling and troubleshooting campaigns that affect tracking, implementation, or reporting
Proactively investigate issues (delivery discrepancies, billing disputes, technical issues, etc.) with clients, agencies, third-party platforms, and/or internal parties and provide resolutions to these issues.
Process creative changes and Change Orders.
Address day-to-day questions from Sales, Technology, Account Managers, Ad Product and other internal teams.
Strive to exceed our own expectations while delivering the highest quality product and results to our customers.
Strive to do what is right by adhering to the highest ethical considerations
Communicate with honesty and sincerity in an open and respectful way
Enjoy working together and seek ways to make our work as fun and rewarding as possible
Care about our customers, our colleagues and our results
Encourage an environment which fosters ownership and accountability while promoting personal development and innovation
Flexible to handle other duties that arise from time to time to accomplish business objective
Education, Experience & Training required:
2+ years Client service experience, preferably in online advertising industry
BA/BS degree or equivalent experience preferred
Knowledge of CRM software (Salesforce or SugarCRM)
Understanding of the online advertising industry, ad serving technologies, campaign metrics (CPM, CPC, CPA) and optimization strategies
Ability to work independently
Hands on experience with ad tags, including an understanding of Ad Serving Solutions and order management systems (DFP, OAS, Atlas AdManager, Helios, Operative, etc.).
Experience with campaign trafficking - rich media, standard display, text links, pixel tracking and re-directs
Demonstrated ability to think and act strategically while managing the day-to-day execution of the ad trafficking process
Must demonstrate stellar customer service attitude with both internal and external contacts; flexible, patient, courteous, professional
Attention to detail, thorough, accountability, excellent follow-through
Excellent written and phone communication skills.
Comfortable juggling multiple tasks; ability to prioritize responsibilities; excellent time management ; Pro-active, quick learner
Ability to adapt to and operate effectively in fast-paced, constantly evolving team environment
Superior written and verbal communication skills; excellent interpersonal skills and the ability to articulate requirements
Displays passion for & responsibility to the customer
Hires, develops & rewards great people
Displays leadership through innovation in everything you do
Displays a passion for what you do and a drive to improve
Displays a relentless commitment to win
Displays personal & corporate integrity
Concur is an Equal Opportunity Employer and applies this policy to all applicants and employees. We are committed to hiring and valuing a global diverse work team. (M/F/D/V)
Concur is a dynamic, growing and fast-paced organization. As such, successful employees are able to work in a fast-paced environment, managing multiple priorities often times under tight deadlines. This typically requires working a 40+ hour work week to accomplish performance objectives. With that, Concur offers flexibility as to the specific working hours that may be required or available depending on your role.
Concur is a SaaS company. Employees must be technically savvy with the ability to use the computer/keyboard and telephone to conduct business. The ability to creatively problem solve to our core value of ?Leadership through innovation in everything we do?. Many positions within Concur are customer facing so written, verbal and interpersonal communications skills are required for a majority of opportunities with Concur.
Confidentiality and our core value ?Personal and corporate integrity? are critical components being that Concur is a publicly traded company and working towards building a great, enduring company.
||444 De Haro Street |
San Francisco, CA 94107
THIS JOB HAS EXPIRED