Advisor - Interactive Patient Care Manager (West) GetWellNetwork
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GetWellNetwork is a high-growth software company in the healthcare industry and is based in the Washington DC-area with employees located throughout the country. We pioneered the interactive patient care industry. Our clients are changing the nature of healthcare in America by using our tools
to flip the model of patient care on its head. Our software applications empower healthcare providers, patients and families with information, tools and community needed along the patient journey to improve outcomes.
Our employees are changing the lives of over a million of patients and their families every day. If you consider yourself a rock star who loves working in a high-growth, dynamic environment filled with passionate employees then we want to meet with you, as we have your dream job!
Opportunity: Advisor - Interactive Patient Care Manager
A GetWellNetwork Interactive Patient Care (IPC) Manager - Advisor works closely with many (up to 10) hospitals to ensure client satisfaction by driving the interactive patient care blueprint for success agenda to achieve outcomes and ultimately improve patient care. The IPC Manager Advisor is a remote resource providing advice and best practices to the client System Managers and their Hospitals. They are the liaison between the client hospital and the GetWellNetwork team.
Duties & Responsibilities:
Develop, manage and maintain excellent relationships with the System Manager, hospital administrators and other key client contacts;
Serve as primary point of contact for the client, providing superior customer service to the System Manager, IPC champion and other key staff members.
Advise the client on the blueprint for success, support completion of IPC configuration worksheets and support development and QA of content
Act in a advisory role to the hospital IPC Champion and System Manager who are responsible for driving utilization of the PatientLife:)System through the following activities:
Offer best practices and templates for conducting clinician and staff training on the functionality and use of the system;
Train the System Manager to monitor system utilization daily; identify and address any ?hot spot? areas of underutilization.
Provide advice to System Manager on ways to improve system utilization.
Ensure prompt resolution of operational issues/complaints.
Guide System manager on executing the action plan for implementing features and functionality to achieve strategic outcome objectives.
Support the Client Innovation team on the creation, audit and maintenance of system content as requested / directed.
Proven strong customer service skills
Excellent oral/written communication skills.
Proficient with Microsoft Office Suite software - Word, Excel, & PowerPoint.
Excellent presentation skills.
Bachelors Degree required.
Minimum 3 years previous healthcare experience within a hospital or other medical environment.
Must be willing to work evening/weekend hours as needed.
West Region, , United States
||7920 Norfolk Avenue |
Bethesda, MD 20814
THIS JOB HAS EXPIRED