Analyst, Customer Success Thinkvine
REPORTS TO: Technical Director
PURPOSE: The person in this position is responsible for the timely build of the Agent Based Models that inform the ThinkVine planning software. This involves data collection, reporting, model building and reporting of results to the Technical Director. This is not a primary, client-facing role; however, the Analyst will attend key project meetings and may be asked to manage some client-facing activities in preparation for advancement.
Management Statement: Manages themselves and their work effectively.
The Analyst is responsible for building client models with guidance from the Technical Director. Specific responsibilities include the following:
Building agents, project files, and media plans in a timely fashion to meet client timelines with some direction and guidance from Technical Director
Creating and managing data summaries and charts associated with the project ? The Analyst is responsible for data accuracy and making sure it is correctly input into the model
Coordinating with the Technical Director on updates pertaining to the model build. The Analyst will share all pertinent updates on MAPE, awareness, impacts, etc. with the team on a timely basis
Notifying the Technical Director when issues arise so that they can be handled appropriately
All responsibilities covered during the initial model build will be carried through for client software updates
The Analyst does not own the client relationship, but will attend all relevant meetings taking notes and creating materials for presentations. The Analyst may also present to clients where the opportunity presents itself.
The Analyst will also be responsible for contributing his or her experiences to better training and process development
SKILLS & ABILITIES
Is able to deliver against timelines associated with the software build and ongoing subscription maintenance.
Has the intelligence and curiosity necessary to dig deep within the client?s data stream in an attempt to better understand the situation being modeled.
Has an attention to detail relating to large data sets to help minimize error and rework associated with a model build.
Has the foresight to consider how the client will utilize the software in an attempt not to build barriers to use or unnecessary complexity into the model.
Is comfortable taking direction from the Technical Director in order to improve his or her performance.
Has the ability to operate independently, seeking guidance from the Technical Director when necessary.
Technical ability to demonstrate mastery in working with the highly technical V2 software platform in a short period of time.
Contributes to account planning as part of the team that serves the customer.
Responsible for tracking own progress against timelines and schedules.
Prepares initial draft of implementation related documentation (Model Planning, Tech Review, Guidance Delivery) using account artifacts.
Maintains accurate program status in salesforce.com
CRITICAL SUCCESS FACTORS
Reliable and consistent delivery of models that are error free and delivered in a timely fashion.
Shows good Quality Control.
Relays information in a clear and accurate manner.
Illustrates a level of mastery with the ThinkVine Agent Based Model software that is recognized by Technical Directors and peers.
Understands project management processes and uses in daily practice.
Works independently in most areas of responsibility as measured by Technical Directors and peers.
Able to collaborate and work well with others. Strong communication skills.
EDUCATION AND EXPERIENCE
A college degree in statistics, mathematics, economics or other technical field is a must. Masters degrees are preferred.
People with at least 2 years of related work experience are preferred.
TRAVEL: 0 ? 5 % Travel
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